Marketing Service Representative

The Marketing Service Representative at Affinitiv is primarily responsible for developing quality marketing campaigns aligned with client expectations and brand standards. This role includes fostering strong communication with the Client Success Consultant Team, collaborating with internal departments, and ensuring projects are completed on time and within specifications. Additionally, this position requires troubleshooting issues that may arise and maintaining a commitment to excellence in client service.

Candidates for the Marketing Service Representative position at Affinitiv should possess a Bachelor’s Degree or equivalent industry experience in marketing. While 2+ years of customer experience is preferred, strong attention to detail, proficiency in Microsoft Office, and effective communication skills are essential. Familiarity with HTML and the ability to deliver high-quality results in a deadline-driven environment are also advantageous.

Affinitiv is committed to the professional development of its employees, including Marketing Service Representatives. Employees have access to ongoing training and resources that help them build knowledge of Affinitiv's products and the automotive industry. Additionally, team members are encouraged to collaborate cross-functionally, providing opportunities to enhance their skills and advance within the company.

The working environment at Affinitiv for a Marketing Service Representative is vibrant and collaborative. With a focus on teamwork and mutual respect, employees are supported by a dynamic culture that values open communication and innovative ideas. The flexibility of the Work from Here program allows for a balance between remote work and meaningful in-person interactions amongst teams.

Marketing Service Representatives at Affinitiv enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, effective from day one. There’s also a generous 401K plan, paid time off, and modifications to support a balanced work-life schedule. Affinitiv takes pride in fostering a diverse and inclusive workplace, ensuring all employees are supported and valued.

In response, highlight a specific campaign you managed, focusing on your role, the goals, and results achieved. Discuss how you engaged clients, met deadlines, and utilized available resources effectively, demonstrating your understanding of Affinitiv’s customer-centric values.

Address this question by sharing your prioritization strategy and how you manage multiple tasks. Emphasize techniques like breaking down tasks, maintaining clear communication with team members, and any tools you utilize for time management that would align with the fast-paced environment at Affinitiv.

Talk about your proactive approach in managing client relationships, such as regular check-ins, understanding their needs, and addressing issues promptly. Highlight your commitment to exceeding expectations, which is crucial for a Marketing Service Representative at Affinitiv.

Provide examples from your previous experience where you worked effectively with diverse teams. Focus on your communication skills, respect for different viewpoints, and how you contributed to a positive and productive team environment, much like the culture at Affinitiv.

Discuss your familiarity with tools like Microsoft Office, data entry software, and any marketing or project management platforms you’ve used. Be sure to mention your willingness to learn new tools as needed, as Affinitiv values adaptability.

Narrate a specific instance where you identified a problem, the steps you took to resolve it, and the outcome. Emphasize your analytical skills and how you navigated the situation effectively, qualities that align well with Affinitiv’s emphasis on proactive problem-solving.

Share your strategies for maintaining effective communication, such as regular updates, clarity in emails, and using collaboration tools. Discuss the importance of keeping everyone informed, which aligns with Affinitiv's commitment to teamwork and open communication.

Share your experience with data entry, emphasizing your attention to detail and methods to ensure accuracy. Provide examples of how you have minimized errors in the past, reinforcing the importance of precision in the role of a Marketing Service Representative.

Illustrate your conflict resolution process by providing an example of a disagreement you navigated successfully. Emphasize your ability to listen actively, respect differing opinions, and find solutions that benefit the team—qualities essential for success at Affinitiv.

Convey your knowledge of Affinitiv’s reputation in the automotive industry and a genuine passion for enhancing customer relationships through effective marketing. Highlight how your skills align with the company’s mission and your excitement about contributing to a dedicated team.