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Job details

Product Support Specialist I

Affirm is a remote-first company reinventing credit to make it more honest and friendly. They are looking for a Product Support Specialist to provide exceptional service to their merchant partners.

Skills

  • Fluency in French and English
  • Technical troubleshooting expertise
  • Excellent communication skills
  • Ability to manage high volumes of requests
  • Understanding of e-commerce platforms

Responsibilities

  • Support Affirm’s merchant partners: E-Commerce retailers
  • Utilize various troubleshooting techniques to resolve technical issues
  • Work closely with engineers to address operational issues
  • Manage multiple customer inquiries simultaneously
  • Build scalable support processes and engage with feedback

Education

  • Bachelor’s degree or equivalent experience

Benefits

  • 100% subsidized medical coverage
  • Generous stipends for Technology and Lifestyle needs
  • Competitive vacation and holiday schedules
  • Employee stock purchase plan at a discount
To read the complete job description, please click on the ‘Apply’ button
Affirm Glassdoor Company Review
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Affirm DE&I Review
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CEO of Affirm
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Max Levchin
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Deliver honest financial products that improve lives.

119 jobs
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BADGES
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CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$55,000/yr - $75,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 11, 2024

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