Job details
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Product Support Specialist I
Affirm is a remote-first company reinventing credit to make it more honest and friendly. They are looking for a Product Support Specialist to provide exceptional service to their merchant partners.
Skills
- Fluency in French and English
- Technical troubleshooting expertise
- Excellent communication skills
- Ability to manage high volumes of requests
- Understanding of e-commerce platforms
Responsibilities
- Support Affirm’s merchant partners: E-Commerce retailers
- Utilize various troubleshooting techniques to resolve technical issues
- Work closely with engineers to address operational issues
- Manage multiple customer inquiries simultaneously
- Build scalable support processes and engage with feedback
Education
- Bachelor’s degree or equivalent experience
Benefits
- 100% subsidized medical coverage
- Generous stipends for Technology and Lifestyle needs
- Competitive vacation and holiday schedules
- Employee stock purchase plan at a discount
To read the complete job description, please click on the ‘Apply’ button
Affirm Glassdoor Company Review
Max Levchin
3.7
Affirm DE&I Review
4.3
CEO of Affirm
Approve of CEO
By
Affirm
Deliver honest financial products that improve lives.
115 jobs
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$55,000/yr - $75,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 11, 2024
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