Job details

Senior Manager, Fraud Operations

Affirm is reinventing credit and seeking a Senior Manager, Fraud Operations to lead, influence, and own the strategy, outcomes, and execution for the Fraud Operations team.

Skills

8+ years experience in a management or leadership position in financial services, fintech, payments, or related space within fraud operations
Experience scaling and building operational teams
Strong leadership, influencing, and decision-making skills
Results-driven with ability to problem-solve complex issues
Ability to analyze qualitative and quantitative data to formulate actionable insights

Responsibilities

Develop, lead, and execute a strategic vision for the Fraud Operations program and team
Lead the Fraud Operations team in conducting fraud investigations, recoveries, and customer support activities primarily in the U.S., Canada, and other global geographies
Ensure the team consistently meets service level commitments and maintains high quality levels through continuous process improvement
Provide ongoing reporting, visibility, and accountability around team performance measures
Drive employee engagement and a high-performance culture within the team
Leverage and grow an effective vendor network strategy for outsourcing high volume work