Job details

Senior Product Manager, Merchant Engagement

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

At Affirm, we're reinventing credit to make it more transparent, consumer-friendly, and straightforward. We empower consumers with the ability to buy now and pay later, without any hidden fees or compounding interest. Our mission is to deliver honest financial products that improve lives.

Our merchant partners rely on Affirm to achieve their Growth objectives: to convert sales, to re-engage their existing customers, and to help them reach net-new customers. We are looking for a Senior Product Manager to craft the strategy and roadmap to help our merchants be successful over the entirety of their lifecycle by using Affirm’s ever-expanding product suite.

As the Merchant Success PM, you will drive forward key parts of the post-onboarding merchant engagement experience such as: i) early lifecycle retention by defining a guided path to realizing value early, ii) opportunities to optimize the financing packages offered to merchants via recommendations and iii) self-service tools that help merchants understand and optimize their Affirm performance.

What you'll do:

Understand Affirm merchants, their business objectives, and how they turn to Affirm to help achieve those objectives
Craft experiences that ensure merchants feel set up for success early in their partnership with Affirm. Help them understand how Affirm creates impact for their business, demonstrate that value in key business metrics, and show them how to improve that value over time
Make it easier for merchants to offer the most effective financing products for their customer needs, using Affirm as both a sales conversion tool as well as a marketing accelerator
Shape a growth strategy and roadmap by combining data insights, user research, commercial and risk needs with strong product sense
Develop success metrics/OKRs to measure the effectiveness of merchant engagement initiatives.
Work with design and engineering teams to develop and launch new products and features.
Partner with commercial and product marketing teams to develop go-to-market strategies for new products and features.
Monitor industry trends and competitive landscape to identify opportunities for innovation and growth.

What we look for:

You have a proven track record managing multiple technical software products from kick-off to post-launch, with tangible business impact.
You’re equally comfortable diving into technical details with an engineer, iterating on a Figma with a designer, or breaking down a funnel with a data analyst.
You have the discipline, organizational skills, and interpersonal communication skills necessary to navigate complex organizational dynamics – you have specific examples of times when you’ve secured a decision from a broad group of senior stakeholders.
You’re the kind of person who cares about getting things done. You have a bias towards action and can effectively navigate obstacles and blockers.
You can turn incomplete, conflicting, or ambiguous inputs into a solid action plan.
Familiarity with Excel for product analysis
Passion and drive to change consumer finance for the better
Bonus points: experience in Fintech, Lending, eCommerce, or BNPL

Compensation & Benefits

We offer a competitive package, with some highlights listed below.

Flexible Spending Wallets for tech, food and lifestyle
Generous time off policies
Away Days - wellness days to take off work and recharge
Learning & Development programs
Parental leave
Robust health benefits
Employee Resource & Community Groups

Pay Grade - ESP30

Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

ESP base pay range per year:

Min: €71,700

Mid: €89,600

Max: €107,500

We are able to offer visa sponsorship for this role, but do require that someone is based in Spain for the role.

Location - Remote Spain

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm Glassdoor Company Review

3.7