Technology Assistant

As a Technology Assistant at After-School All-Stars, you will primarily install, monitor, and maintain computer systems for our headquarters and support ten chapters across the nation. Your tasks will include troubleshooting tech issues, managing software updates, and ensuring a smooth operation of Windows 10 systems and Microsoft Office 365 applications. You'll also play a vital role in providing tech support in a non-profit setting, making a direct impact on the efficiency of our programs.

To be considered for the Technology Assistant role at After-School All-Stars, you should have at least two years of tech support experience, ideally in a non-profit environment. A background in troubleshooting computer systems, knowledge of Microsoft Office 365, and experience with networking and Active Directory will give you a competitive advantage. An undergraduate degree is preferred but not mandatory if you possess the requisite experience and skills.

The work environment for the Technology Assistant at After-School All-Stars is collaborative and dynamic, offering a mix of onsite support at the national headquarters and remote help for our additional chapters. You’ll be part of a motivated Operations Team that values transparency and accountabilities, allowing you to thrive in a community-oriented atmosphere focused on improving the lives of children.

Essential skills for the Technology Assistant position at After-School All-Stars include a proficient understanding of Windows 10, experience with Microsoft Office 365, and an ability to diagnose and troubleshoot tech issues. Additionally, strong customer service skills and the ability to work independently and within a team are crucial to effectively support our diverse user base while managing deadlines.

After-School All-Stars offers competitive benefits for the Technology Assistant role, including health, dental, and vision insurance. The position is full-time and non-exempt, starting at $18/hour, providing a solid earning potential commensurate with your qualifications and experience, along with the opportunity to work for a mission-driven organization committed to making a meaningful impact on the lives of children.

When responding to this question, highlight specific instances where you successfully diagnosed and resolved system issues. Mention the tools and techniques you used, as well as the positive outcomes that resulted from your interventions and your ability to work under pressure.

In answering this question, demonstrate your organizational skills by explaining your method for assessing severity and urgency of each request. Mention tools or systems you use to track requests and how you ensure timely resolutions.

To effectively answer this question, discuss resources like tech blogs, tutorials, and webinars that you follow to maintain your knowledge. Emphasize your active desire for continuous learning and problem-solving in a fast-evolving tech landscape.

When addressing this question, focus on your communication skills, patience, and ability to empathize with users. Share an example where you transformed a challenging situation into a positive experience by understanding their concerns.

Make sure to detail your specific experiences using Microsoft Office 365 applications. Include examples of tasks you have performed, how you've helped others with these tools, and any pertinent certifications if applicable.

In your response, share a relevant example demonstrating your adaptability and willingness to learn under time constraints. Discuss the steps you took to become proficient and how it benefited your previous organization.

Answer by highlighting the importance of collaboration in tech support. Mention how working effectively with your team can enhance problem resolution and foster a better support environment for users, showcasing your interpersonal skills.

Here you should highlight a project that demonstrates your initiative, organizational skills, and ability to work independently. Discuss your thought process, execution strategies, and the results of your project.

Detail your familiarity with networking concepts, specifically any hands-on experiences or projects involving Active Directory. Highlight any instances where you successfully managed user accounts or resolved network issues and how that aligns with the requirements of the Technology Assistant role.

Your response should outline specific methods you use to maintain precision in your work, such as checklists or peer reviews. Emphasize the importance of detail-oriented work in tech support and how it contributes to overall team success.