Service Now Sr Developer

As a Service Now Sr Developer at BNPPF, you'll be responsible for implementing processes within Service Now, designing and creating data feeding interfaces, and setting up API integrations. Additionally, you will analyze and create automated exports to aid internal customers, configure email interfaces, design workflows, and assist in migrating existing tools onto the platform.

To qualify for the Service Now Sr Developer position at BNPPF, you must be Service Now Certified in development. Proficiency in Dutch is a plus, while a good command of English is mandatory. Familiarity with developing complex integrations and working in an agile environment is crucial.

At BNPPF, soft skills such as team spirit, autonomy, proactiveness, and the ability to navigate complex structures are essential for the Service Now Sr Developer role. You should also be comfortable collaborating with external stakeholders and adept at identifying challenges and proposing solutions.

Yes, the Service Now Sr Developer position at BNPPF offers flexible working arrangements, allowing for 50% homeworking. This flexibility is designed to support a healthy work-life balance while remaining engaged with the team.

As a Service Now Sr Developer at BNPPF, you will primarily work with Service Now itself, utilizing its development features to create integrations, workflows, and automated processes. Familiarity with APIs and data integration tools will be important, along with working knowledge of email configuration within Service Now.

When answering this question, highlight specific projects where you've utilized Service Now, focusing on your contributions, the challenges you faced, and how you overcame them. Share examples that demonstrate your expertise with API integrations and process implementations.

Discuss your methodical approach to designing workflows, including how you gather requirements from stakeholders, document processes, and ensure efficient functionality. Provide examples of workflows you've designed and any user feedback you received.

Highlight your strategies for managing complex integrations, such as breaking down the project into manageable tasks, using API documentation, and collaborating with team members. Emphasize the importance of testing and seeking feedback during the integration process.

Emphasize your communication and interpersonal skills when working with external stakeholders. Discuss the importance of understanding their needs, regularly updating them on project status, and being open to feedback for improvements.

Share your hands-on experience with creating automated exports in Service Now, describing the processes you used and the impact they had on the organization's efficiency. Include any specific techniques or tools you employed to ensure the accuracy of exported data.

Discuss your commitment to quality by describing your testing processes, including unit tests, user acceptance tests, and code reviews. Explain how you incorporate feedback and continuously strive for improvements in your projects.

Identify common challenges you've encountered during migrations, such as data integrity issues or stakeholder resistance, and how you addressed these challenges. Highlight your problem-solving skills and your ability to adapt to project requirements.

Share how you keep yourself informed about the latest trends, such as following relevant blogs, participating in forums, attending webinars, or engaging in professional networks that focus on Service Now and IT development.

Provide a specific example of a process you've improved in Service Now, ensuring to outline the original process, the changes you made, and the results of those changes. Highlight any metrics or feedback that demonstrates the success of your improvement.

Discuss the importance of collaboration in Service Now projects, including how it leads to better problem-solving and creates comprehensive solutions. Highlight your teamwork experiences and how they contributed to project success.