Sales Support Representative (Philippines)

As a Sales Support Representative at our company, you will provide vital administrative support to the sales team. Your responsibilities will include managing CRM data, tracking leads, preparing project quotes, and processing sales orders. This role is essential in ensuring that our sales operations run smoothly and efficiently.

To excel as a Sales Support Representative, you typically need strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively. Familiarity with CRM systems and experience in sales coordination can be highly beneficial. A positive attitude and excellent communication skills will also help you thrive in this position.

Yes, the Sales Support Representative role is a full-time remote position. You can work from the comfort of your home while contributing to our innovative energy solutions, allowing for a flexible work-life balance.

The expected salary for a Sales Support Representative at our company ranges from $1,500 to $1,800 per month, depending on your experience and skills. We believe in rewarding our teammates for their contributions to the team!

The working hours for the Sales Support Representative position are from 9:00 am to 5:00 pm PST, Monday through Friday. This schedule allows for a consistent work routine while still providing flexibility.

In your role as a Sales Support Representative, you will manage customer and lead information in our CRM, generate and send project quotes, process sales orders, and coordinate with sales representatives for follow-ups. Each day will bring new challenges and opportunities to support our sales team and optimize operations.

As a Sales Support Representative, you will work closely with various teams, including the BD Sales Representatives, Project Coordinators, and the Accounts Receivable Team. Effective communication is key as you ensure that all resources are aligned and customer inquiries are appropriately addressed.

When managing multiple leads, it's crucial to prioritize based on urgency and potential value. Using CRM tools effectively to track every lead's current status and scheduling follow-ups will help ensure nothing falls through the cracks.

Discussing your experience with CRM systems is important, as they're crucial in this role. You might mention specific systems you've used, your comfort level with data entry, and how you utilize data for sales tracking and customer interactions.

Show that you understand the importance of good customer service. Share a methodical approach to addressing inquiries, ensuring responsiveness, and demonstrating empathy, showing how you would keep the customer informed throughout the resolution process.

Explain that timely follow-ups are essential. You might suggest setting reminders within the CRM, having scheduled check-ins, or utilizing email templates to ensure consistent and professional communication with the customer.

Accuracy is key in this role. Discuss how you double-check details, confirm specifications from customers before finalizing quotes, and maintain organized records to prevent any errors in the quoting process.

Using a specific example, describe the situation, explain your approach to communication, and demonstrate your ability to be proactive in ensuring all teams were aligned. This will showcase your teamwork and collaboration skills.

Mention any relevant tools you've used, such as CRM software, project management platforms, or spreadsheets. Explain how these tools helped you stay organized and efficient in managing sales data and customer communications.

Discuss strategies such as listing tasks by urgency and importance, setting deadlines, and adjusting priorities based on feedback from the sales team. This shows your ability to remain adaptable while maintaining efficiency.

Share your passion for helping the sales team achieve their goals and your satisfaction in providing excellent service to customers. Highlight any personal drivers, like being part of an innovation-driven company in the energy sector.

Relationship building is crucial. Discuss your approach to open communication, regular check-ins, and being approachable, encouraging feedback, and demonstrating a collaborative mindset will foster positive relationships within the company.