Agent Support Associate

Job Description

A bit about this role:

How do you scale a company while maintaining a tight operation and delighting members with best-in-class service and clinical outcomes? Come find out. At Devoted, we are thinking about Sales differently. We think about our Sales team as an extension of our core member experience and are looking for opportunities to differentiate from the very first interaction a potential member has with our company.

As a Agent Support Associate, you will serve as the primary Devoted Health contact for brokers (independent sales agents) who help people choose a health plan. The Agent Support Associate provides exceptional customer service responding to inquiries and building strong relationships with Brokers.

Brokers are often trusted who sit at the kitchen table with a potential member, reviewing their healthcare needs and helping them select a health plan that is a good fit. They also often help people to navigate the healthcare system after they have enrolled in a plan. You will answer broker inquiries regarding Devoted Health'ss services and our plan benefits. You will help them to check up on the status of applications their clients have filed to enroll in one of Devoted Health'ss plans. Once a broker'ss clients are enrolled as members of Devoted Health, you will also help brokers solve issues that those members may face. The excellent service we demonstrate to brokers will help them to trust us with the responsibility of serving their clients in our health plan.

As a Agent Support Associate you will engage necessary Devoted Health staff members and conduct investigative research to resolve issues. You will work collaboratively with internal partners to reduce issues for brokers and their clients and implement long term solutions to problems identified

Having a solid understanding of Devoted Health'ss products and business processes so that you are able to investigate and resolve broker questions related to:Plan benefit offerings, Doctors, hospitals, and other providers we have in our network, Enrollment process, Commission payment, Responding to broker calls on the Broker Services Line queue as well as responding to emails and voicemails from brokers seeking assistance. Resolving broker issues by researching causes and working with Devoted Health'ss operations team. Exercising discretion and judgment in prioritizing requests. Interpreting and adapting procedures processes and techniques in a dynamic fast-paced environment. Building solid relationships within the Devoted broker community

Responsibilities will include:

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.