Multimedia Technician

Requisition #: 484

Job Title: Multimedia Technician

Location: 850 Dryden Way Bldg. 1923 Shaw AFB, South Carolina 29152

Clearance Level: Active DoD - Secret

Required Certification(s): 

• DoD 8570 IAT Level 2

• Cisco Collaboration or equivalent certification

SUMMARY

Provide engineering and O&M support for VTC and multimedia systems to ensure resources and services are operational and available with minimal interruption.

JOB DUTIES AND RESPONSIBILITIES

• Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation.

• Schedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set-up, establish and connect secure and non-secure VTC calls and bridge connections.

• Assist local facilitators with conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as required.

• Provide on-site technical support during DV-hosted (O-6 and above) VTCs.

• Install, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipment.

• Monitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability; and report vulnerabilities or deficiencies to government technical representatives.

• Evaluate new requirements, conduct site surveys, research and recommend solutions and plan, engineer, design and integrate approved solutions.

• Formulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructure.

• Evaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of-support.

• COTS products to government technical representatives.

• Recommend network design changes/enhancements for improved system availability and performance.

• Assist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software.

• Support on-demand and ad-hoc multimedia requirements.

• Develop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentation.

QUALIFICATIONS

Required Certifications

• DoD 8570 IAT Level 2

• Cisco Collaboration or equivalent certification

Education, Background, and Years of Experience

• Associate's degree in related field or 2 years' relevant experience.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

• Excellent interpersonal, organization, writing, communicating, and briefing skills. Strong self-starter attitude, team-oriented, and good communication skills are a must. Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle. Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments. Excellent Customer Focus/Satisfaction skills.

WORKING CONDITIONS

Environmental Conditions

• Typical office environment.

Strength Demands

• Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

• Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).