IT Operations Manager

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 636

Job Title: IT Operations Manager

Location: 445 12th Street SWWashington, District of Columbia20554

Clearance Level: Active DoD - Background Check

Required Certification(s): 

·       ITIL 4 Foundation OR Practitioner

SUMMARY

The agency protects the retirement income of more than 33 million American workers in private sector defined benefit pension plans. A defined benefit plan provides a specified monthly benefit at retirement, often based on a combination of salary and years of service.  This contract is for the delivery of IT infrastructure services and support needed for the agency’s mission. This contract will serve as a strategic tool to navigate the dynamic and ever-evolving landscape of IT requirements at the agency.

The IT Operations Manager shall manage and oversee the daily operations of the agency’s IT infrastructure, to ensure the functionality, availability, and security of the agency’s IT systems, data, and communications.

JOB DUTIES AND RESPONSIBILITIES

·       Furthermore, this position will perform following duties:

·       (1) Manage the IT infrastructure operations of a complex IT environment; and

·       (2) Perform quality oral and written communication relevant to IT operation or IT infrastructure operations.

SUPERVISORY DUTIES

·       Manage team of IT professionals supporting Infrastructure Management / Datacenter Support

QUALIFICATIONS

Required Certifications

·       ITIL 4 Foundation OR Practitioner

Education, Background, and Years of Experience

·       - 10+ years management IT Infrastructure / Operations

·       - Manage / Improving IT Operations / Infrastructure in similar size / scope

·       - Bachelors in IT disciplines

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

·       - Relevant Network Operations and Development experience

·       - Experience in Quality Assurance (Customer Satisfaction, User Compliant, QC Programs)

·       - Knowledge of Networking, Infrastructure, Datacenter Environmental, MS Azure Cloud

Preferred Skills

·       - Management of either Cybersecurity OR DevSecOps environments in similar size / scope

·       - Relevant Network Operations and Development experience

·       - Knowledge of Agile Project Management methodology including experience as a Scrum Master

·       - Strong Ability to create, implement and manage large complex Government IT projects

·       - Strong understanding of Risk Management

·       - Strong understanding of data analysis, metrics and reporting

·       - Excellent Communications skills

·       - Excellent Customer Focus/Satisfaction skills

·       - Strong team/personnel leadership skills

·       - Strong understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle

WORKING CONDITIONS

Environmental Conditions

·       Contractor site with possible off-hours work to support releases and/or VIP troubleshooting issues. Work requires standing and walking up to 25% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Travel may be required to assist team with fielding operations at remote site locations.

Strength Demands

·       Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs.  A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.

Physical Requirements

·       Stand or Sit; Walk; Use Hands / Fingers to Handle or Feel; See; Push or Pull

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)