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Employment Case Manager - Staten Island

Company Description

AHRC New York City is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people with intellectual and developmental disabilities to lead full and equitable lives.

Job Description

AHRC NYC is looking to hire a Case Manager for our Staten Island Employment Business Services (EBS) program. The Case Manager is expected to develop and maintain positive relationships with funding sources, fellow providers, schools, training sites, employers, participants and their families, and staff. This person is responsible to meet the requirements of all contracts to which he/she is assigned and to adhere to all compliance requirements.

Salary: $38,000-$42,000 per year plus a low-to-no cost, comprehensive health benefit package. See Benefit information below

Essential Responsibilities

  • Create and maintain excellent relationships with all job seekers assigned, in order to provide top quality customer service and ensure future success in employment. Provide coverage within the program in event of excessive staff absences. Counsel participants in both group and individual settings.
  • Ensure program remains in compliance with New York State regulations, Department of Labor regulations, Federal, and Workforce Investment Act. and parent meetings as appropriate.
  • Participate as member of interdisciplinary team, attending case conferences, staff meetings seekers for success in employment. Create and maintain excellent relationships with EBS staff for purpose of preparing job
  • Provide top quality customer service to all job seekers before and after job placements and to employers who hire them, in coordination with Account Executives and other EBS staff.
  • Establish relationships in community and coordinate outreach events for recruitment of new enrollees into programs.
  • Conduct Job Clubs and other pre-employment groups and meetings related to pre- employment issues and/or job seekers.
  • Conduct initial reviews of potential new enrollees and provide guidance through enrollment process to person supported, family and other service providers involved. Perform Discovery process for individuals, as required by supervisor.
  • Participate in Person Centered practices, including Discovery, Community Engagement activities, and Customized Employment.
  • Perform other duties as assigned.

Qualifications

  • Experience or strong capacity in instructing/mentoring program participants, with prior works exposure in teaching or training individuals.
  • Two years of working with the developmentally disabled population preferred.
  • Ability to communicate effectively, both verbally and in written form.
  • Ability to establish and maintain effective working relationships with participants' families, employers, funding sources, Care Coordinators, and other stable holders.
  • Ability to organize work of self and others, as well as work independently as needed.
  • Bachelor's degree preferred. 
  • NYS Driver's License preferred.

Additional Information

Benefits:

  • Free Medical Insurance Paid by AHRC...at No Cost to You! (Single & Family)
  • 403(b)
  • 403(b) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Paid time off (sick, personal and vacation)
  • Parental leave
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift

AHRC New York City provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, pregnancy, alienage or citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation or any other protected characteristic as established by law.

Average salary estimate

$40000 / YEARLY (est.)
min
max
$38000K
$42000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Employment Case Manager - Staten Island, AHRC NYC

Are you passionate about empowering individuals with intellectual and developmental disabilities? AHRC New York City is on the lookout for a dedicated Employment Case Manager to join our Staten Island Employment Business Services program! Here, you'll have the opportunity to make a meaningful impact by developing and nurturing relationships with job seekers, their families, and community partners. Your role will involve counseling participants in group and individual settings, guiding them through the job search process, and providing them with the resources they need to succeed in the workforce. You'll be collaborating closely with various stakeholders, ensuring that all operations comply with state and federal regulations while providing exemplary customer service. If you have a background in mentoring and a passion for advocacy, this position could be a perfect fit for you! With a competitive salary between $38,000 to $42,000 and an incredible benefits package, including free medical insurance and professional development assistance, joining the AHRC family means you’ll not only be supporting your community, but also taking care of your own well-being. Don't miss this chance to be a part of something special – apply today to help others achieve their employment goals and lead fulfilling lives in Staten Island!

Frequently Asked Questions (FAQs) for Employment Case Manager - Staten Island Role at AHRC NYC
What are the main responsibilities of an Employment Case Manager at AHRC New York City?

As an Employment Case Manager at AHRC New York City, you will engage with job seekers to provide counseling, create job placement strategies, and ensure compliance with various regulations. Your role also involves building strong relationships with community partners and managing outreach events. Additionally, you will facilitate Job Clubs and contribute to the enrollment processes, all while offering exceptional customer service to both job seekers and employers.

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What qualifications do I need to apply for the Employment Case Manager position at AHRC New York City?

To qualify for the Employment Case Manager position at AHRC New York City, applicants should ideally have experience in instructing or mentoring individuals with developmental disabilities and possess strong communication skills. While a Bachelor's degree is preferred, relevant experience in the field may suffice. A NYS Driver's License is also preferred as it facilitates outreach and community engagement.

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What does the benefits package include for the Employment Case Manager job at AHRC New York City?

Employment Case Managers at AHRC New York City benefit from a comprehensive package that includes free medical insurance, 403(b) retirement plans with matching contributions, dental and vision insurance, paid time off, parental leave, and professional development assistance. This benefits package aims to support both the health and well-being of our employees.

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What is the work environment like for an Employment Case Manager at AHRC New York City?

The work environment for an Employment Case Manager at AHRC New York City is supportive and collaborative, focusing on teamwork and community engagement. You will be a part of an interdisciplinary team, attending meetings and case conferences regularly. The environment also encourages creative outreach strategies and active participation in the community to help participants succeed.

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How does AHRC New York City ensure compliance in its Employment Business Services program?

AHRC New York City emphasizes adherence to New York State and federal regulations regarding workforce development and employment services. As an Employment Case Manager, you will be responsible for monitoring compliance requirements, participating in training, and actively engaging with relevant stakeholders to uphold standards that protect the interests of participants while facilitating their employment success.

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Common Interview Questions for Employment Case Manager - Staten Island
Can you describe your experience working with individuals with disabilities?

Highlight any hands-on experience you have, such as your roles in mentoring, instructing, or providing support to individuals with disabilities. Share specific examples of successful outcomes you achieved and the approaches you utilized to empower these individuals.

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How would you handle a difficult situation with a participant who is struggling to find employment?

Demonstrate your problem-solving abilities by discussing how you would assess the participant's needs, tailor your approach to offer support, and explore different job options or training opportunities, emphasizing the importance of empathy and persistence.

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What strategies will you use to build relationships with employers?

Discuss your proactive networking strategies, including how you plan to engage with local businesses, understand their needs, and present potential candidates effectively. Emphasize the importance of building mutually beneficial relationships.

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How do you ensure compliance with regulations while managing your caseload?

Share your organizational skills and time management techniques. Consider discussing how to leverage technology for tracking compliance requirements and maintaining detailed records that ensure all actions meet the necessary guidelines.

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How do you approach the development of job clubs or pre-employment groups?

Explain your method for planning engaging and relevant curriculum that meets the needs of participants. Discuss how you would structure the sessions to cover essential skills while creating an inclusive and motivational environment.

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What makes you passionate about working in this field?

Answer this question with a personal touch, sharing your motivation for supporting individuals with disabilities and describing what you find most fulfilling about empowering them in their job search and career development.

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Can you give an example of a successful placement you've facilitated?

Be prepared to tell a story that showcases your ability to connect candidates with opportunities, detailing the steps and strategies you employed to ensure the placement was successful and met both the employer's and candidate's needs.

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How would you handle conflicting priorities within your case assignments?

Demonstrate your prioritization skills by discussing your approach to balancing multiple cases, including regular check-ins, utilizing calendars or reminders, and ensuring essential tasks are accomplished in a timely manner.

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What do you believe are the key qualities an Employment Case Manager should possess?

Mention qualities like empathy, communication skills, organizational capability, problem-solving ability, and persistence. Explain how each quality contributes to providing outstanding support to job seekers.

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How comfortable are you using technology in your job?

Discuss your familiarity with relevant software and tools that facilitate case management and communication, emphasizing your willingness to learn new technologies that can enhance efficiency and support participants effectively.

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Take Risks
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Founded in 1949, AHRC NYC is a non-profit organization that offers services to people with mental and physical disabilities such as clinical services, work placement, and education services. They are based in New York, New York.

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Full-time, on-site
DATE POSTED
April 6, 2025

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