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Job details

AHTG Account Manager

It's fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

The AHTG Account Manager is responsible for developing long-term relationships with strategic clients, connecting with key business executives and stakeholders. Account Managers mediate between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. They will manage client accounts to initiate and maintain favorable relationship with AHTG customers and be dedicated to meeting their operational needs.

Essential Duties and Responsibilities:

Primary point of contact for customers. Document all requests in Fresh Desk for tracking and reporting.
Act as Customer Advocates to Ensure that all Internal Teams Understand Customer Requirements. Help determine prioritization of external customer needs versus internal customer needs.
Assist Customers with Product Solutions via Email, Phone, Online Presentations, and Meetings.
Participate in Product Implementation for New Customers. Assist with training and product configuration to ensure go live deadlines met.
Liaison between Customers and Internal Product Development Teams.
Ensure the Timely and Successful Delivery of Product Solutions According to Customer Needs.
Work with Product Owners to Define Product Feature RoadMap and Release Scope.
Develop Feature Requirements based on Customer Needs. This is inclusive of detailed explanations of customers proposed changes demonstrated with mockups and screenshots if applicable.
Coordinate and Assist in Product Quality Assurance Testing
Develop and Publish Release Schedules
Assist with Product Marketing and Sales. These may be on-line webinars, presentations internal/external, and media highlighting specific product features.
Facilitate Voice of Customer meetings on a quarterly basis at a minimum. Document review of discussions with customers and prioritize their list of requests.
Report on support metrics to leadership and customers
Create quick reference cards (QRC’s) for all new product releases.
Create and maintain training materials for all modules within product. Documents are maintained in central repository for ease of access.
Support Product Owner as needed with Scrum Meetings: Backlog Refinement, Daily Stand-Ups, and Sprint Planning
Detail Feature Requirements (Epics, Features, User Stories, Bugs) to include Acceptance Criteria
Escalate Customer Communication as needed.
Communicator: Knows how to tailor a message to a wide variety of stakeholders
Business-savvy. Knows the business, the customer, and the market.
Persuasive. Able to collaborate well with the team and the stakeholders.
Knowledgeable. Knows the market and the product. Grasps production challenges.
Available: Is readily accessible to the team and to the stakeholders.
Developing user stories
Consulting with the product team and end-users to deliver updates

Non-Essential Duties and Responsibilities:

Assists with special projects as directed
Performs other duties as assigned

Minimum Qualifications:

Education/Licensing/Certification:

College degree in business, communications, sales, marketing, education, or related field and/or equivalent preferred

‍Experience:

Five+ years of Account Management experience in the healthcare industry or equivalent environment with a history of meeting or exceeding goals. Experience with Vendor Management or Applicant Tracking systems.

‍Knowledge and Skills:

In-depth knowledge of Healthcare Staffing or Vendor Management through a technology platform
Working knowledge of product development architecture
Ability to prioritize effectively
Excellent oral and written communication
Ability to collaborate with large teams
Ability to provide quality services to clients and engage them in positive ways
Willingness to take classes and participate in learning opportunities, both within and outside the company
Ability to manage stress effectively
Ability to develop and maintain effective communications with everyone during the performance of job responsibilities
Ability to communicate effectively with others both verbally and in writing
Ability to adapt to change in the workplace
Ability to perform work accurately and thoroughly

AHS Staffing is an equal employment opportunity and affirmative action employer.

AHS Staffing Glassdoor Company Review

4.3

AHS Staffing DE&I Review

No rating

CEO of AHS Staffing

Jerick Henley

Approve of CEO

By AHS Staffing

Serving healthcare providers by connecting amazing people with exceptional employment opportunities; we commit to pursue our mission with passion, loyalty, and integrity to benefit our employees, clients, and community.

3 jobs

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INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

201-500

LOCATION

Hybrid, based in Edmond, OK

DATE POSTED

August 6, 2023