AI Services Engineer, Remote

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

At Aisera, you will be driving deployment and use of cutting edge Conversational AI solutions in our customer environments. We're building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer's requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer's systems, designing and implementing Robotic Process Automations (RPA), running health checks etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.

This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.

We are a small but passionate team of 100+ based in the Bay Area. Aisera's seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

What You'll Do:

• Be the primary technical point of contact for customers
• Develop custom workflows/RPAs based on customers' requirements (requires javascript experience)
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Stay current with the most recent changes to our product and educate customers on our offerings and updates

What You'll Need:

• 2-7 years of software development experience with java, javascript, python, or another scripting/programming languages
• Knowledge of REST APIs and security standards (authentication/authorization) & practices
• Bachelor's or higher degree in computer science, engineering, or related technical field
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer's technical and business environment
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment

Benefits of Aisera

Fun place to work

Demanding job

Great team

Great opportunity

Medical, dental, and vision benefits

Holidays and flexible PTO

401(k) plan

Stock Options

Employment Assistance Program