AICC Telecommunicator I

Under general supervision, is responsible for dispatching Airport Police, fire, maintenance, transportation, operations and parking personnel according to request for service and available manpower, via the operation of radio, telephone, computer terminals, multi-data terminals, and paging system. Working conditions are primarily in an office environment. Exercises no supervision.

Work Location
San Antonio International Airport, 9800 Airport Blvd., San Antonio, Texas 78216

Work Hours
This position is required to work shiftwork, weekends & holidays, may be assigned to any of the following work schedules; A-shift 0600-1400, B-Shift 1400-2200, C-Shift 2200-0600

• Dispatches Airport Police, fire, maintenance, transportation, operations and parking personnel to appropriate request for service.
• Operates fire and security systems and monitors CCTV cameras throughout the Airport.
• Conducts periodic checks on security checkpoint alarms and maintains logs in accordance with FAA regulations.
• Performs registration checks on vehicle license plates, driver's license, and warrants through the computer aided dispatch system.
• Generates San Antonio Police Department (SAPD) case numbers, on specific cases, and logs all pertinent information.
• Maintains logs on lost and found property, persons and vehicles paged, vehicles impounded, shift change checklists, maintenance call back numbers, and incidents recorded on each VCR.
• Provides information to the general public and tourists visiting the San Antonio International Airport.
• Maintains and provides flight status information on cancelled or delayed flights.
• Maintains current knowledge of facilities, buildings and airfield on San Antonio property.
• Performs necessary notification on significant unforeseen events (i.e., bomb threats, aircraft emergencies, aircraft accidents and severe weather warnings.)
• Records pertinent events on VCRs.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years' experience in public contact either in person or by telephone.
• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.
• Must pass a Transportation Security Administration (TSA) Security Threat Assessment clearance upon employment.
• Must maintain federally mandated security clearance required to work at an airport at all times.

• Type 35 wpm, confirmed by Texas Workforce Commission typing certificate.
• Customer Service experience.
• Ability to multi-task.
• Excellent memory retention.
• Strong verbal and written communication skills.

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Knowledge of basic telephone techniques and public relations.
• Skill in using a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to respond rapidly and effectively in emergency situations.
• Ability to learn pertinent Federal, State, and local laws and ordinances.
• Ability to learn departmental procedures and policies related to proper response, emergencies, etc.
• Ability to learn various types of computer formats and codes necessary to access, manipulate and relay information.
• Ability to learn communication office procedures, practices, equipment, radio broadcasting procedures and basic alarm systems.
• Ability to maintain accurate records and logs.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.