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Senior Manager, Field Operations, Americas, Experiences - job 1 of 2

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The CommunityEvery day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.About This RoleAs the Senior Manager of Field Operations for the Americas, you will lead a team of Market Leaders across multiple regions, overseeing the end-to-end strategy for supply acquisition, host quality, account management, and listing optimization.• Build, lead and mentor a team of Market Managers across the US, Mexico and Brazil, driving operational excellence and accountability.• Curate a world-class community of hosts that share their passion with our customers.• Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies.• Ensure the alignment of local initiatives with broader business goals and performance metrics.Your ExpertiseWe are looking for someone with:• 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments.• Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth.• Meaningful experience leading a consumer-oriented and customer-centric business or brand• Consumer-centric mindset and evidence of delivering world class product/service.Our Commitment To Inclusion & BelongingAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.About The LocationDue to the nature of this position, the successful applicant will need to be based in San Francisco, Los Angeles or New York City to be able to conduct their work.How We'll Take Care of YouWe strive to provide a competitive compensation package including base pay and benefits. Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Pay Range $192,000—$240,000 USD

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$216000 / YEARLY (est.)

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$192000K

$240000K

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What You Should Know About Senior Manager, Field Operations, Americas, Experiences, Airbnb

Exciting opportunities await with Airbnb as the Senior Manager of Field Operations for the Americas! Based in California, MD, you'll play a pivotal role in shaping the future of our operations across the region. In this dynamic position, you will lead a talented team of Market Leaders who are dedicated to enhancing the Airbnb experience. Your mission will be to oversee every aspect of supply acquisition, host quality, account management, and listing optimization—ensuring that our growing community of hosts has the resources they need to thrive. With over 12 years of experience, especially in high-growth environments, you’ll drive operational excellence and foster a culture of accountability among your team. This role is perfect for those with a passion for building relationships and improving business infrastructure. You’ll also work directly with hosts, curating a world-class community that reflects Airbnb’s values of authenticity and connection. We're looking for someone who thrives on details and has a consumer-centric mindset, capable of developing strategies that align with our broader goals. Join us at Airbnb, where your leadership will contribute to creating unforgettable experiences for travelers worldwide. We can't wait to see how you'll bring your expertise to our incredible team!

Frequently Asked Questions (FAQs) for Senior Manager, Field Operations, Americas, Experiences Role at Airbnb

What are the main responsibilities of a Senior Manager, Field Operations at Airbnb?

As a Senior Manager of Field Operations at Airbnb, you'll oversee a team of Market Leaders responsible for the end-to-end strategy surrounding supply acquisition, host quality, and listing optimization. Your role will involve mentoring your team, curating a global community of hosts, and aligning local initiatives with business goals to ensure operational excellence.