Senior Payments Risk Operations Specialist

The Community You Will Join:

This role will sit under the Payments, Compliance & Risk team. We are dynamic, close-kit, and always learning. Our fast pace team thrives on challenges and collaboration. Join us as we grow together in a small yet exceptional group!

The Difference You Will Make:

The Senior Payments Risk Operations Specialist in Core Ops will be responsible for working with their team to investigate suspicious activity on the platform, and support execution of strategic team initiatives. You will be working closely with operational stakeholders and cross-functional partners to enact change to improve our products and processes. You will consistently demonstrate excellent decision-making skills as you solve a wide range of complex problems. You will be expected to understand and apply Airbnb core values in all your work.

You will be working closely with the Payment Risk Lead, Analytics to fulfill the data governance and reporting needs of the Payments Risk Operations Team. You will support the production of reporting on a recurring and ad-hoc basis to both internal and external stakeholders. You will provide data insights and analysis to assist the team in preparing reports and impact analysis to management for decision making.

A Typical Day:

• Responsible for owning and executing a section of work in a cross-functional project
• Comprehensive understanding of the risk systems and robust investigation of suspicious activity to determine the root cause of an issue and remediation, as necessary
• Independently manages partner escalations of various complexities
• Work with our external partner operations team to enact change through enhanced proactive and reactive risk detection as a collaborating task.
• Manage partner escalations of users or reservations
• Leads investigations, use professional knowledge to support the investigation of complex situations and potential fraud and create comprehensive documentation for investigations
• Drive continuous improvement across the team, working with cross-functional partners including product, quality, workflow and knowledge specialists
• Use available in house tools to augment data analysis (Tableau, SQL, Excel, etc)
• Collaboration with internal and external stakeholders to validate findings and interpret results in the context of the business
• Support the delivery of ongoing reporting on key indicators including loss trends, model effectiveness, operational efficiency and staffing requirements
• Leverage developed methodology to ensure consistent use of data across the team
• May receive a designated subject matter expertise assignment

Your Expertise:

• Conceptual knowledge of theories, practices and procedures within payments and marketplace risk management
• Strong investigative ability, internet research, organizational, and analytical skills.
• Intermediate-level SQL skills, including proficiency in writing complex queries, working with subqueries, data manipulation, database design principles, creating/modifying database objects, familiarity with advanced SQL features, and knowledge of performance optimization techniques.
• Functional knowledge through four or more years of formal education (e.g., university or college degree) or equivalent work experience
• Must be available for a regular full-time schedule, mutually agreed with your Lead, which may include weekend days and public holidays.
• Experience with customer management systems
• Excellent interpersonal and communication skills, both written and verbal
• Ability to balance fraud prevention alongside a positive customer experience
• Consistently apply problem solving, critical thinking and analytical skills to solve business problems
• Ability to organize and work independently with rapidly changing priorities
• Proven track record of identifying opportunities for improvement and enacting change
• Ability to understand and interpret data to tell a story, identify fraud patterns and suggest new methods of detection, mitigation, and prevention
• Depending on the specialization, working knowledge of the specialized subject matter

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.