Account Manager, SME & Growth

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Airwallex is looking for a professional with account management experience and a hunger to grow our top tier clients and business from 0 to 1 in the US. We are looking for someone who has a passion for building relationships, solving problems, being a valued business partner to our customers, and a desire to revolutionize the way companies transact globally.As an Airwallex Account Manager, you will build relationships with our existing top tier customers to ensure that our customers are maximizing the value they are receiving from our products and services. Your main focus and goal is to drive value that leads to adoption, expansion, and customer satisfaction. You will be dedicated to finding cross-sell opportunities within current client accounts by establishing lasting relationships with key decision makers.If you have a customer first mentality, are solution focused, obsessively curious about everything, and have a desire to make an impact and grow yourself, our market, and our customers, then you have found your calling. You will be part of a small team and a driving force in helping us expand the US market.We are a hybrid working environment with 2 days per week in the office (SF, NYC, ATX).You will make an impact by:• Product & Customer Expertise: Serve as the go-to expert on the Airwallex platform, understanding customer needs and tailoring solutions to meet them.• Revenue Growth: Identify and convert new opportunities within existing accounts, driving increased platform adoption and revenue.• Executive Engagement: Conduct consultative meetings with senior leaders, showcasing the business value of Airwallex’s innovative solutions.• Cross-Functional Collaboration: Partner with internal teams to optimize the client experience and maximize platform utilization.• Customer Insights: Deeply understand customer needs through various feedback channels, including data analysis, surveys, and QBRs.• Leadership: Mentor junior team members and provide strategic guidance on key account decisions.What we are looking for:• Experience: 3+ years of proven success in B2B sales or account management within the technology or SaaS industry. Fintech experience is a plus.• Sales Acumen: Demonstrated expertise in value-based solution selling and navigating complex sales cycles. Comfortable presenting to and closing deals with C-level executives.• Technical Aptitude: Prior experience in API B2B sales or account management and familiarity with Salesforce and Looker is a plus.• Analytical & Organizational Skills: Possess strong analytical and problem-solving abilities, complemented by an organized and methodical approach to work.• Drive and Initiative: Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile.• Customer-Centric Approach: A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Compensation$96K – $150K • Offers Equity • Offers CommissionAirwallex promotes fair compensation practices in accordance with applicable federal, state, and local law.These expected base pay ranges are based on information at the time this post was generated and represent the company’s good faith minimum and maximum ranges for this role at the time of posting.The actual compensation offered to a candidate will be dependent upon multiple factors, including but not limited to relevant experience, skills and other qualifications, geographic location as noted, internal equity, and other external market factors.Certain roles may be eligible for other compensation including, but not limited to, annual bonuses, commissions, RSUs, or other forms of compensation in addition to the established salary range.Benefits may vary depending on the nature of employment and work location. US-based employees are eligible to participate in medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits. US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.Further details about our compensation and benefits package are available upon request by contacting our Talent Acquisition team.