Manager, IT Operations

We are a lean, nimble, and highly adaptive team that works seamlessly and transparently with our Brands in order for them to take the spotlight. We focus our efforts and talents to drive best practices, capture new opportunities, and accelerate performance across our portfolio of brands. Joining the a.k.a. Brands team means rolling up your sleeves, digging into challenges, creating and implementing new strategies, and not being limited to the confines of a job title or job description. We all play on the same team and value the insights and contributions that every member of our team makes daily.

We are seeking a results-driven hands-on IT Operations Manager to oversee our company's day-to-day information technology operations. This role is pivotal in ensuring system reliability, efficiency of IT services, and support of our business objectives. The successful candidate will manage IT infrastructure, including cybersecurity, user support, and drive continuous improvement in our IT landscape. If you are passionate about technology management and want to play a key role in shaping the IT backbone of our organization, we invite you to apply.

• Oversee the daily operations of the IT systems and processes, ensuring efficient and effective technical support for users across all systems and infrastructure.
• Develop and implement IT policies and procedures to ensure system reliability, data security, and compliance with relevant regulations.
• Collaborate with senior management to align the IT infrastructure with the strategic goals of the organization.
• Coordinate and manage IT projects, ensuring they are delivered on time, within scope, and on budget.
• Provision users with hardware and software access, including support
• Maintain quality service by establishing and enforcing organization standards.
• Ensure security of data, network access, and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems, user access controls, and assess their outcomes.
• Preserve assets, information security, and control structures.
• Monitor IT systems to ensure they meet the necessary demands.
• Maintain IT disaster recovery planning and execution.
• Manage vendors IT vendor partnerships and contracts.

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Minimum of 5 years of experience in IT operations, system administration, or infrastructure services
• Experience in Google Workspace, Okta, Jira, Confluence, Microsoft 365, Zoom, and Slack required
• Proven experience in IT project management
• Strong understanding of computer systems (hardware/software), networks, and cloud services
• Knowledge of IT governance, operations, and information security best practices
• Familiarity with ITSM frameworks such as ITIL and COBIT
• Ability to manage and prioritize multiple projects and tasks effectively
• Excellent problem-solving skills and the ability to think analytically
• Strong interpersonal and communication skills, with the ability to communicate technical information to non-technical staff
• Certifications such as ITIL, PMP, or equivalent are preferred
• Availability to respond to IT issues after hours as needed

Benefits of Working at a.k.a. Brands:

Working with a best-in-class company, requires a best-in-class benefits and compensation offering. When taking on a role at a.k.a. Brands you will receive:

> Competitive market-based compensation and financial incentives.

> A full range of company-sponsored health and welfare benefits

> A sector leading 401(k) retirement program that matches 100% of your contributions up 5% of your pay

> Company Employee Stock Purchase Plan with a 15% discount

> Generous discounts across our direct-to-consumer brands.

> A time-off package that includes 35-days off per year

> Learning, development, and stretch opportunities to help grow your career.

Equal Employment Opportunity Statement

a.k.a. Brands is an equal opportunity employer. We are committed to creating a diverse and welcoming workplace. To facilitate this, we actively promote a culture of inclusivity internally and encourage both those with non-traditional backgrounds and candidates that identity as part of a traditionally marginalized community to apply for opportunities with us and our portfolio of brands. Additionally, we routinely review our hiring practices and recruiting sources to eliminate both potential and actual bias in the hiring process.

If you need assistance or accommodation during the hiring process due to a disability, please contact us at HR@aka-brands.com. Please note that we do not respond to application inquiries or resume submissions via this email address.

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