Job details

Support Operations Associate I

Alarm.com is seeking a Support Operations Associate I to provide exceptional customer service and technical support for our dealers, with a passion for troubleshooting technology.

Skills

Strong customer service orientation
Ability to work with multiple technical mediums
Logical thinking and problem-solving skills
Strong technical aptitude and computer skills

Responsibilities

Provide exceptional phone-based customer support regarding Alarm.com products and services
Develop troubleshooting steps to remedy any technical concerns
Share knowledge within the team and participate in product testing
Collaborate with team members to improve quality and service

Education

Bachelor’s Degree preferred

Benefits

Subsidized medical plan options
401(k) with employer match
Paid holidays, wellness time, and vacation
Company-paid disability and life insurance

To read the complete job description, please click on the ‘Apply’ button

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CEO of Alarm.com

Steve Trundle

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By Alarm.com

Headquartered in Tysons, VA, with offices in 10 US cities, Alarm.com is the leading platform for intelligently connected properties. We create innovative technology that deepens the connection between people and the things they care about most: th...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Computer Hardware Development

TEAM SIZE