Senior Customer Success Manager - Ecommerce

Employer Industry: E-commerce SolutionsWhy consider this job opportunity:• Opportunity for career advancement and growth within the organization• Work remotely with a flexible schedule• Comprehensive benefits package including medical, dental, and vision coverage starting on Day 1• Competitive time off package with 20 days of Paid Time Off and numerous paid holidays• Industry-competitive compensation and total rewards benefits• Supportive and inclusive work culture with a focus on work-life balanceWhat to Expect (Job Responsibilities):• Proactively engage with assigned customers to provide insights into account performance and opportunities• Understand customers' key e-commerce goals and connect these to the employer's solutions• Conduct regular calls with account contacts to review business reports and capture changes• Develop and manage long-term growth plans aligned with customers' wider business goals• Collaborate with other departments to ensure customer successWhat is Required (Qualifications):• Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry• Proven track record of managing and growing customer accounts to drive satisfaction and retention• Strong technical acumen with the ability to translate customer goals into business solutions• Excellent communication, interpersonal, and presentation skills• Proficiency with customer success software and tools (e.g., Salesforce)How to Stand Out (Preferred Qualifications):• Bachelor's degree in business, marketing, or a related field; MBA is a plus• 5+ years of experience with enterprise brands providing strategic direction to executive contacts• Previous experience in online shopping/marketing channels such as marketplaces or digital advertising• Expertise in core service channels relevant to the employer's offerings#J-18808-Ljbffr