Job details

Technical Support Representative - job 1 of 2

OpenEye is a cloud video platform company providing video security solutions for over 20 years. They are seeking a Technical Support Representative to assist customers with their video security products.

Skills

Excellent verbal and written communication skills.
Problem-solving skills.
Team collaboration.

Responsibilities

Troubleshoot network communications including router issues.
Troubleshoot software/hardware, user processes and mechanical operation.
Support customers over the phone, email, and/or remote automation interfaces.
Assist the department with creating knowledge base articles.
Learn new technologies and take on more responsibilities.

Education

High School Diploma or a General Education Degree.

Benefits

Medical, dental, vision & prescription benefits starting day 1.
Up to $5,000 annual company match for 401k.
Paid maternity and paternity leave.
15 Days of Paid Vacation accrued per year.
Educational Assistance Program.

To read the complete job description, please click on the ‘Apply’ button

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Computer Hardware Development

TEAM SIZE