Maintenance Support Specialist
About the position
The Maintenance Support Specialist (MSS) at Alaska Airlines serves as a subject matter expert in maintenance response and coordination. This role is crucial for ensuring safety, compliance, and on-time performance in maintenance activities. The MSS will work independently to make informed decisions that positively impact operational efficiency and collaborate with various teams to manage maintenance-related needs effectively.
Responsibilities
- Act as a subject matter expert to coordinate responses to Sector Managers, Routers, and Flight Operations for maintenance-related needs.
- Monitor ACARS and coordinate with the Maintenance Control Center (MCC) for effective maintenance response.
- Exercise considerable judgment to make decisions impacting safety, compliance, and operational performance with minimal direction from leadership.
- Collaborate with Maintenance, Flight Operations, Ramp, and other teams to determine acceptable aircraft parking.
- Research and properly code delays in coordination with Maintenance leadership and GOCM.
- Direct all maintenance-related calls to the appropriate Lead and response unit.
Requirements
- 4 years of station experience, including time spent in ground operations.
- Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
- Excellent communication skills (both written and verbal).
- Demonstrated ability to motivate people and communicate effectively.
- Strong interpersonal skills with the ability to drive outcomes in the best interest of the company.
- Ability to establish cross-functional collaborative relationships with other team members and workgroups.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Nice-to-haves
- Knowledge of Alaska Airlines System Regulations and FAA policies and procedures.
- Demonstrated proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- Experience with Airbus and Boeing aircraft.
Benefits
- Free stand-by travel privileges on Alaska Airlines & Horizon Air.
- Comprehensive well-being programs including medical, dental, and vision benefits.
- Generous 401k match program.
- Quarterly and annual bonus plans.
- Generous holiday and paid time off.
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