Maintenance Support Specialist

About the position

The Maintenance Support Specialist (MSS) at Alaska Airlines serves as a subject matter expert in maintenance response and coordination. This role is crucial for ensuring safety, compliance, and on-time performance in maintenance activities. The MSS will work independently to make informed decisions that positively impact operational efficiency and collaborate with various teams to manage maintenance-related needs effectively.

Responsibilities

• Act as a subject matter expert to coordinate responses to Sector Managers, Routers, and Flight Operations for maintenance-related needs.
• Monitor ACARS and coordinate with the Maintenance Control Center (MCC) for effective maintenance response.
• Exercise considerable judgment to make decisions impacting safety, compliance, and operational performance with minimal direction from leadership.
• Collaborate with Maintenance, Flight Operations, Ramp, and other teams to determine acceptable aircraft parking.
• Research and properly code delays in coordination with Maintenance leadership and GOCM.
• Direct all maintenance-related calls to the appropriate Lead and response unit.

Requirements

• 4 years of station experience, including time spent in ground operations.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Excellent communication skills (both written and verbal).
• Demonstrated ability to motivate people and communicate effectively.
• Strong interpersonal skills with the ability to drive outcomes in the best interest of the company.
• Ability to establish cross-functional collaborative relationships with other team members and workgroups.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice-to-haves

• Knowledge of Alaska Airlines System Regulations and FAA policies and procedures.
• Demonstrated proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Experience with Airbus and Boeing aircraft.

Benefits

• Free stand-by travel privileges on Alaska Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental, and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.