Manager Quality Assurance

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager, Quality Assurance is responsible for executing on the strategy for quality assurance programs for Alaska Airlines and Horizon Air’s four main operating divisions: Flight Ops, Dispatch, Inflight, Maintenance and Airports. As a people leader, the Manager, QA leads and establishes priorities for the team to understand processes, identify and audit process risks, assess operational performance and compliance, monitor emerging risks, and maintain rigorous standards of audit methodology.

Key Duties

• Manage multiple audits/auditors simultaneously while using effective time management to stay within time/budget constraints and maintaining quality standards to generate a high level of auditee satisfaction.
• Assess team and auditor developmental needs while identifying training solutions to develop auditors that are fact finders, risk-focused, willing to seek solutions, and unwavering in matters of compliance and safety.
• Communicate effectively with all levels of the organization, particularly senior leadership.
• Partner with management to develop risk-based tools and techniques to strengthen operational programs, processes, and controls.
• Review auditor work to ensure audits are comprehensive, audit findings have sufficient evidence, auditors have identified the root cause, and clear audit findings with senior leadership.
• Prepare formal written reports, backed by adequate evidence, to support audit conclusions on the adequacy and effectiveness of internal control systems.
• Evaluate the corrective actions taken by management to ensure findings are effectively addressed and resolved and oversee tracking, assessment, and resolution of corrective actions by auditors within audit database.
• Participate in QA risk assessment, evaluates coverage levels, and recommends annual audit plan(s).
• Support the Data Analysis Group (DAG) and the Safety Review Board (SRB) by presenting summaries of audit results, root cause analysis, and trend identification.
• Perform special analyses and reviews, including system implementations and/or safety and compliance investigations.
• Models a participatory and team-oriented leadership style, while still effecting change.
• Works with direct/indirect to maintain a culture of continuous improvement by developing and implementing audit process improvement tools and techniques.
• Promotes a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback.
• Identifies and provides career development opportunities through developmental assignments and formal/informal training.

Job-Specific Experience, Education & Skills

Required

• 5 years of experience in business or operational process auditing, or equivalent in operational leadership
• 2 years of leadership experience
• Bachelor’s degree, with a focus in a discipline related to this role, or an additional two years of relevant training/experience in lieu of this degree.
• Strong analytical skills, process-driven, and a strong safety advocate.
• Excellent communication (e.g., verbal, written, and listening) and interpersonal skills.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Proven ability to quickly understand complex processes, effectively scope assessments, and lead high energy, success-oriented teams.
• Detail oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Aviation, safety program management or Safety Management Systems (SMS) experience.
• Auditor certification or training (e.g., Certified Professional Accountant (CPA), Certified Quality Auditor (CQA), Certified Internal Auditor (CIA), ISO Quality Auditor

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
• Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships.
• Proven ability to lead with, engage, and establish credibility with business partners at all levels.
• Ability to develop and lead a team forward in their individual development.

Starting Rate

Salary Range

$117,850 - $176,800 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Apply by 7:00 PM Pacific Time on

4/29/2025

Location

Seattle - Corporate HQ

Regulatory Information

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

 

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

 

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

 

To implement this policy, we will: 

 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

 

Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn. 

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