Director, Clinical Operations

We are searching for a Director, Clinical Operations to join the team! The Director will oversee and lead a Team providing comprehensive advanced care planning to high risk patients within Aledade’s ACOs. 

• Build and lead a world-class team of clinical service delivery professionals.
• Develop, champion, live, and manage to guiding principles that streamline decision-making in an environment with competing needs across a diverse set of stakeholders.
• Build organizational structure that enables high performance while providing a pathway for high performing team members, including leadership, mentorship, and development opportunities.
• Define workflows, policies, and approaches, clearly communicating with the team to ensure their engagement in our success.
• Manage departmental budget and plan effectively for responsible growth.
• Foster a culture of empathy, inclusivity, integrity, resilience, and continuous improvement within the team.

• Own performance and metrics for a team of 40+ clinical employees.
• Set and manage performance against key metrics, especially conversion rate but also designing, establishing, and setting key consequential performance indicators including enrollment rate, total cost of care reduction, unit costs, and patient and employee NPS — always ensuring measurement remains aligned with Aledade’s North Star objectives.
• Execute performance management cycles. Establish performance metrics with clear systems of measures and accountabilities that drive results.
• Design and direct operational changes on the clinical support strategy for care programs to improve outcomes for the patient and the program.

• Deliver exceptional cross-functional collaboration with key partners across the organization.
• Partner with the VP, Patient Engagement to build effortless integration with the upstream Patient Engagement team.
• Collaborate with Workforce Management and Telephony Engineers to optimize schedules, reporting, and engagement strategies.
• Prioritize competing needs across a variety of diverse stakeholders including internal customers, Aledade’s primary care practice partners, patients, the product team, and the service delivery team.
• Provide thought partnership and leadership across senior leadership to keep all parties informed of current opportunities, best practices, voice of the patient, and challenges in order to facilitate the design of strategies that consistently position Aledade Plus to capture the future.
• Other duties as assigned.

• Strong analytical and problem-solving skills; critical thinking skills
• Experience with service operations, ideally in a call center or clinical setting where metrics, technology, and operational rigor were used to drive patient engagement.
• Passion for and understanding of patient interaction, healthcare systems, and industry best practices
• Strong leadership, communication, and interpersonal skills — both managing up and down.
• Relentless focus on data, using numbers to guide strategic decisions.
• Knowledge of healthcare compliance and privacy regulations as well as wage and hour laws related to non-exempt employees
• Commitment to patient-centered care and improving the patient experience.

• Bachelor’s Degree    
• Minimum of 10 years of progressive experience in management roles overseeing medium-to-large teams of 30+, including clinical operations experience.
• Experience in the healthcare industry.

• Prolonged periods of sitting at a desk and working on a computer.

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays

12 weeks paid Parental Leave for all new parents

6 weeks paid sabbatical after 6 years of service

Educational Assistant Program & Clinical Employee Reimbursement Program

401(K) with up to 4% match

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And much more!

At Aledade, we don’t just accept differences, we celebrate them!   We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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