Patient Service Representative

Location: Karen L. Smith, MD, PA

Position: Patient Service Representative

• Greeting and directing patients to examination rooms
• Scheduling patient appointments and making reminder calls
• Informing patients about delays and waiting times
• Obtaining patients’ addresses, contact details, insurance information, and medical histories
• Updating and verifying patient information at every visit
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
• Receiving and processing cash and credit card payments for medical services rendered
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
• Performing insurance eligibility checks
• Collecting copayments, deductibles, and outstanding debt
• Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
• Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
• Requesting and sending medical records
• Requesting and scheduling referral appointments
• Performing administrative and clerical duties, such as filing paperwork, completing outreach, sending notices/ letters, preparing documentation, when necessary
• Assisting with completion of task assigned by the Practice Manager and the Provider(s) 

• Professionalism
• Customer Service
• Written and Verbal Communication
• Procedural Skills
• Documentation Skills
• Planning
• Dependability
• Teamwork
• Organization
• Customer/ Patient Focus – Good sense of urgency when completing patient request
• Confidentiality

Supervisor: Practice Manager

Paygrade Level/ Salary Range:  $13 - $19/ hr. Negotiable.

Benefit Package Includes: Full benefits offered including medical, dental, short-term disability, and life insurance.

Qualifications: 

• High school diploma

• Experience working as a patient representative

• Knowledge of medical terms and practices

• Professional manner

• Strong interpersonal and communication skills

• Meticulous attention to detail

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)

Requirement: Up-to-date Influenza (Flu) and COVID-19 vaccinations are required. No exceptions will be made. 

Preferences: Bilingual (Spanish and English)

Work Environment: Karen L. Smith, MD, PA is a rural-based, primary care, family medical practice located in Raeford, North Carolina. The practice features a fully integrated electronic health record system, Athena Health. The practice features collaborative agreements with various medical facilities/ vendors.

Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.