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Job details

Ground Operations Agent

Summary

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights, service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other duties as assigned.


Visa Sponsorship Available

No


Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.


Education: High School Diploma/GED


Years of Experience: None


Valid/Unexpired Driver's License: Yes


•Must be at least 18 years of age and possess a valid driver’s license.

•Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Preferred Requirements

•Must be highly motivated with a positive attitude.

•Must be willing to work a flexible schedule including nights, weekends and holidays.

Must adhere to dress code policy.

•Ability to work efficiently under time constraints.

•Able to attend required training.

•Basic computer skills.

•Ability to work in extreme weather conditions.

•TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

Job Duties

•Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.

•Operate ground service equipment.

•Marshal aircraft to and from gates.

•Provide proper handling of baggage requiring special care.

•Service aircraft lavatories.

•Responsible for aircraft security searches and commissary security searches as required.

•Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.

•Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.

•Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.

•Able to communicate using a two-way radio.

•Effective communication skills, both verbal and written.

•Perform aircraft interior cleaning as required.

•Stock aircraft and carts with necessary supplies as required, i.e. InFlight magazines and lavatory supplies.

•Inventory tracking as required.

•Other duties as assigned.


Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.


Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.


EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.


Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs


$15 - $15 an hour

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

 

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time

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Average salary estimate

$31200 / YEARLY (est.)
min
max
$31200K
$31200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Ground Operations Agent, Allegiant

As a Ground Operations Agent at Allegiant Air in beautiful South Bend, IN, you'll be at the heart of the action, playing a crucial role in ensuring that our customers enjoy a seamless travel experience from start to finish. This position is all about teamwork and efficiency, with responsibilities like loading and unloading baggage, operating ground service equipment, and marshalling aircraft to and from the gates. You’ll also meet incoming flights and service departing ones, helping those travelers who may need a little extra assistance along the way. No prior experience is necessary, but a positive attitude and a willingness to work flexible hours, including nights and weekends, will definitely set you apart. You’ll work in a dynamic environment where you’ll utilize your excellent communication skills, both verbal and written, while adhering to safety regulations. You may find yourself performing various tasks such as cleaning aircraft interiors, stocking supplies, or ensuring ramp areas are safe and debris-free. It's a job filled with physical activity, which can entail lifting and moving baggage of various weights, so staying fit really pays off! And don't worry, you’ll receive all the necessary training to thrive in this position. Plus, with fantastic benefits like profit sharing, flight benefits, and tuition reimbursement, this role offers you the chance to grow your career while enjoying all that Allegiant Air has to offer. If you’re ready to embark on this exciting journey, we’d love for you to join our team!

Frequently Asked Questions (FAQs) for Ground Operations Agent Role at Allegiant
What are the main responsibilities of a Ground Operations Agent at Allegiant Air?

Ground Operations Agents at Allegiant Air are responsible for various tasks including loading and unloading baggage, marshalling aircraft, and operating ground service equipment. Additionally, they assist customers with special needs and ensure that the ramp areas are safe and free of any debris.

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What qualifications do I need to apply for the Ground Operations Agent position at Allegiant Air?

To apply for the Ground Operations Agent position at Allegiant Air, you should have a High School Diploma or GED, must be at least 18 years old, and possess a valid driver’s license. No prior experience is necessary, but you must be authorized to work in the US.

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Is training provided for the Ground Operations Agent role at Allegiant Air?

Yes, Allegiant Air provides comprehensive training for new Ground Operations Agents. Once offered employment, candidates will remain in trainee status until they successfully complete all practical and written training components.

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What are the working conditions for Ground Operations Agents at Allegiant Air?

Ground Operations Agents at Allegiant Air work in a fast-paced environment that can involve exposure to extreme weather conditions, noise from the airport, and other physical demands. They often engage in physical activities that include lifting and carrying weights up to 100 pounds.

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What benefits do Ground Operations Agents receive at Allegiant Air?

Ground Operations Agents at Allegiant Air receive a comprehensive benefits package that includes profit sharing, medical, dental, and vision coverage, a 401K with employer match, tuition reimbursement, flight benefits, and paid vacation among other perks.

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Common Interview Questions for Ground Operations Agent
Can you describe your experience with handling baggage and customer service?

In answering this question, it's important to highlight any relevant experience in logistics, baggage handling, or customer service. If you don't have direct experience, discuss your ability to work in teams and your positive interactions with customers in previous roles.

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How do you prioritize safety while performing your duties?

Focus on your understanding of safety protocols in a fast-paced environment. Explain your commitment to adhering to safety regulations and how you ensure that your work area is safe for both yourself and your colleagues.

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Describe a time when you had to work under pressure. How did you handle it?

Provide an example from a past job where you successfully managed time constraints or high-stress situations. Highlight your ability to stay calm and effective under pressure, and if relevant, mention how teamwork helped to ease the situation.

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What strategies do you use to communicate effectively with team members?

Discuss your approach to clear communication and teamwork. You might want to mention your experience with using tools like two-way radios or your ability to relay instructions in busy environments.

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Are you comfortable operating heavy machinery?

If you have experience, share specific machines you've operated. If not, express your willingness to receive training and your ability to learn new skills quickly.

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How would you handle a situation where a passenger requires special assistance?

Emphasize your customer service skills and willingness to help. Share any previous experiences aiding customers or your understanding of the importance of providing assistance in a timely and respectful manner.

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What motivates you to work in the aviation industry?

Talk about your passion for travel, customer service, or your interest in the aviation sector. Sharing personal stories or experiences can make your answer more engaging and genuine.

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How do you manage working a flexible schedule?

Discuss your flexibility and willingness to adapt to various shifts. If you've worked in similar environments before, share how you successfully managed your time and commitments.

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What do you understand about Allegiant Air's mission and values?

Demonstrating your knowledge of Allegiant Air's mission emphasizes your interest in the company. Research the company's values beforehand and relate them to your own work philosophy to showcase alignment.

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Can you describe a situation where you needed to follow safety protocols?

Provide a specific scenario from your experience involving safety protocols and explain how you ensured compliance to keep yourself and your colleagues safe. This shows your understanding of safety in operational settings.

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Full-time, on-site
DATE POSTED
January 3, 2025

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