Experienced MD Telephone Adjuster

As an Experienced MD Telephone Adjuster at National General Insurance, your key responsibilities will involve investigating automobile accident claims, determining coverage and liability, and adjusting and negotiating claims within your authority. You'll also work closely on claims involving fraud or subrogation, identifying potential risks, and ensuring that our customers’ needs are met with exceptional service.

To apply for the Experienced MD Telephone Adjuster position at National General Insurance, the preferred qualification is a 4-year Bachelor's Degree, alongside at least 2 years of relevant experience in claims adjusting. However, equivalent combinations of education and experience are also considered, allowing a broader range of candidates to apply.

National General Insurance is committed to fostering an environment where employees can thrive. As an MD Telephone Adjuster, you'll have access to extensive training programs and resources designed to enhance your skills. The collaborative workplace encourages you to challenge yourself and innovate, ensuring that your career growth is a priority.

A typical workday for an Experienced MD Telephone Adjuster at National General Insurance involves reviewing claim reports, conducting phone interviews, and gathering information to assess accident claims. You'll leverage your knowledge of insurance policies while working independently to negotiate settlements, ensuring efficient and effective resolutions for our clients.

National General Insurance stands out as an attractive employer for MD Telephone Adjusters due to its strong commitment to inclusivity and employee support. With a flexible work environment, a focus on collaboration, comprehensive benefits, and a chance to impact the future of insurance, you’ll find a supportive culture that respects and empowers you in your role.

When answering this question, highlight specific examples of your past experiences where you've conducted thorough investigations. Discuss how you evaluate claims, gather information from various sources, and collaborate with other departments, emphasizing your problem-solving skills and attention to detail.

Focus on discussing your approach to understanding customer needs and maintaining open lines of communication. Share examples of how you proactively address concerns, provide timely updates, and work to turn a potentially stressful situation into a positive experience for the customer.

When answering this question, demonstrate your understanding of red flags associated with fraudulent claims. Share specific strategies you utilize to detect suspicious activity, your collaboration with specialized teams, and how you ensure that legitimate claims are processed efficiently while protecting the company's interests.

Discuss a systematic approach that involves reviewing policy documents, assessing the facts of the case, and applying your knowledge of insurance laws and regulations. Highlight examples where your diligence helped clarify complex issues and resulted in fair and accurate claim resolutions.

Use the STAR method (Situation, Task, Action, Result) to effectively convey a specific challenging claim you managed. Highlight your analytical skills, how you communicated with the involved parties, and the positive outcome that resulted from your approach.

Discuss any relevant software or tools you have used in previous positions, focusing on how these tools aided in the claims management process. If possible, include examples of how technology streamlined your workflow and added value to your efficiency and accuracy.

Explain your time management techniques, such as creating checklists, leveraging technology for reminders, and assessing the urgency of claims. Provide examples of how you effectively balanced competing priorities while still delivering quality service to your clients.

Talk about the importance of preparation, understanding each party's interests, and maintaining a calm demeanor during negotiations. Highlight instances where your negotiation tactics led to favorable outcomes for both the company and the claimant.

Illustrate your commitment to continuous learning by discussing resources you tap into, such as industry publications, training sessions, or professional organizations. Emphasize your proactive approach to remaining knowledgeable about evolving insurance practices.

Share your enthusiasm for joining National General Insurance, emphasizing their commitment to inclusivity, collaboration, and employee development. Reflect on how their values align with your own and how you see yourself contributing to their mission while growing in your career.