Keyholder (PT) - Del Amo

As a Part Time Keyholder at UNTUCKit, your primary responsibilities include ensuring a cohesive work environment, executing training programs, providing exceptional customer service, maintaining the sales floor, and managing stock levels. Your role is crucial in motivating associates and delivering a shopping experience that aligns with the brand's core values.

To apply for the Keyholder position at UNTUCKit, candidates should have prior management experience, a solid understanding of retail operations, and strong customer service skills. A high school degree is required, and a BA/BS could be a plus! Familiarity with Apple products and POS systems will also benefit your application.

The hours for the Keyholder role at UNTUCKit are quite flexible, allowing for a mix of day, evening, weekend, and holiday shifts. This part-time position is perfect for those seeking a work-life balance while being fully engaged with customers and team members.

UNTUCKit offers comprehensive training for new Keyholders through their UNTUCKit University program. This training ensures that you are well-versed in product knowledge, customer service techniques, and core brand values necessary for excelling in your role.

As a Part Time Keyholder at UNTUCKit, you can enjoy a range of benefits, including a retirement plan (401k), paid time off, wellness resources, and opportunities for training and development in a casual working environment.

When answering this question, highlight your previous roles and responsibilities, focusing on how your management experience has prepared you for the Keyholder position at UNTUCKit. Discuss any specific achievements or challenges you've faced and how they have shaped your leadership skills.

To effectively answer this question, outline a specific strategy for managing customer complaints, emphasizing your commitment to excellent customer service. Use examples to illustrate how you've successfully resolved issues in the past while keeping a positive demeanor.

Discuss the importance of collaboration among team members and how you’ve fostered teamwork in previous roles. Include examples of how you've worked with colleagues to achieve common goals and ensure a smooth retail operation.

Share techniques you use to stay motivated, such as setting personal goals or finding ways to engage with customers. Emphasize how staying proactive and positive contributes to the overall store ambiance.

Discuss your approach to understanding customer needs and preferences. Detail how you would utilize product knowledge and effective communication to cross-sell and upsell, ensuring customers find what they need while enhancing their shopping experience.

Describe your method for prioritizing tasks in a fast-paced environment, highlighting how you assess immediate needs, delegate when possible, and maintain focus on delivering excellent customer service throughout the shift.

Demonstrate your knowledge of UNTUCKit's brand philosophy, mission, and core values. Discuss why these values resonate with you and how you can embody them in your role as a Keyholder.

Talk about your approach to mentoring and training by focusing on observation, feedback, and hands-on practice. Illustrate how you would create a supportive learning atmosphere that encourages new employees to ask questions and develop their skills.

Provide a specific example that showcases your ability to think on your feet. Detail the situation, the decision you made, and the positive result that followed, underlining your problem-solving skills and capacity to act under pressure.

When answering this question, emphasize what attracts you to UNTUCKit's brand values and culture. Share your enthusiasm for retail and how the Keyholder role aligns with your career goals and personal values.