Solutions Engineer (Paris or Remote France)

As a Solutions Engineer at Alma, you'll be responsible for delivering tailored technical solutions that align with our merchants' needs. You'll work closely with various teams to facilitate onboarding and deployment, acting as a technical advisor while engaging in integration projects with merchants. Additionally, your role involves gathering feedback to influence product improvements and maintaining strong relationships with customers and stakeholders to address concerns effectively.

To be a perfect fit for the Solutions Engineer role at Alma, candidates should have over 5 years of relevant experience in Solutions Engineering, Pre-sales, or Technical Consulting. A strong technical foundation, including familiarity with APIs and SaaS platforms, is essential. Excellent communication skills, fluency in French, and professional proficiency in English are mandatory. Experience in fintech or payment services will be a significant plus!

The Solutions Engineer at Alma plays a crucial role in ensuring merchants receive a seamless experience. By acting as the liaison among various teams, you ensure effective onboarding from the very beginning. Your technical advice and support during integration projects will help merchants navigate and adopt our innovative solutions efficiently, leading to improved customer satisfaction and long-term partnerships.

For the Solutions Engineer position at Alma, having a strong technical foundation is vital. Hands-on experience with APIs, understanding of SaaS platforms, and the ability to integrate complex systems will greatly benefit candidates. Additionally, possessing skills in project management can lend support in aligning expectations between various teams and ensuring project timelines are met seamlessly.

The recruitment process for the Solutions Engineer role at Alma is structured to ensure the best fit for both the company and the candidate. It typically includes an initial phone interview with a recruiter, followed by an interview with Senior Product and Engineering leaders. A live case study presentation and a final interview with the CTO, along with a team fit interview, will round out the process, allowing both parties to assess compatibility.

When discussing your experience with API integrations, focus on specific projects where you successfully implemented and managed integrations. Highlight any challenges faced and how you solved them. This demonstrates not only your technical skills but also your problem-solving abilities and flexibility, which are essentials for a Solutions Engineer at Alma.

In discussing task prioritization, emphasize your project management skills. Talk about how you assess urgency and importance, using tools like timelines or project management software. Sharing a specific example of how you've balanced multiple demands in the past will illustrate your readiness for the fast-paced environment at Alma.

When answering this question, select a specific technical challenge that required critical thinking and problem-solving skills. Explain your approach step-by-step, including how you diagnosed the issue, collaborated with others, and the ultimate solution. This reinforces your ability to face challenges head-on, a key trait for a Solutions Engineer at Alma.

Your response should show your customer-first mindset. Talk about the importance of listening to the client's concerns and reassessing the solution in light of their feedback. Discuss steps you would take to rectify the situation, perhaps suggesting alternatives or enhancements, which will reflect your commitment to partnership and trust-building, essential in this role at Alma.

Discuss your dedication to continuous learning, whether it’s through attending industry conferences, webinars, participating in online courses, or subscribing to relevant publications. Mention how staying informed enables you to bring valuable insights into your role, aligning perfectly with Alma's forward-thinking approach.

Share a specific instance where you used merchant feedback to suggest product enhancements. Emphasize the process of gathering insights, liaising with team members, and presenting a well-founded case to improve the product. This not only shows your analytical skills but also your commitment to driving results for clients, which is important at Alma.

Emphasize qualities such as effective communication skills, technical proficiency, the ability to simplify complex ideas, and a customer-first approach. Illustrate these qualities with examples from your experience, showing how they contributed to successful outcomes in previous roles, thus aligning with Alma's mission.

Discuss your approach to relationship building, highlighting communication, collaboration, and understanding team objectives. Share techniques you use to keep everyone aligned and informed throughout projects, showcasing your collaborative spirit, which is crucial for a Solutions Engineer at Alma.

Speak about your passion for technology and its application in transforming experiences for consumers and merchants. Discuss how the fast-paced nature of fintech excites you, and your desire to be on the cutting edge of innovations that can redefine purchase experiences aligns perfectly with Alma's values.

Illustrate your skills in navigating both technical and business terrains. Provide examples of how you’ve translated technical jargon into relatable terms for non-technical teams while ensuring that business needs are met through sound technical solutions. This dual competency is vital for a Solutions Engineer at Alma.