Operations Manager - Broadway Plaza

The Operations Manager at Alo is responsible for overseeing key operational processes, ensuring inventory accuracy, championing strong operational standards, and managing labor planning and scheduling for optimal store performance. This role facilitates a customer-ready environment and involves walking the sales floor and overseeing back-of-house operations.

To qualify for the Operations Manager position at Alo, candidates should have 3-5 years of leadership experience in retail or a related industry. Strong interpersonal and communication skills are essential, along with expertise in managing multiple tasks and a commitment to safety and operational efficiency.

As the Operations Manager at Alo, you will lead by example, instilling Alo’s mission and guiding principles within the Operations team. Your role involves continuous coaching and development of team members, fostering an environment of accountability, effective communication, and professional growth.

The Operations Manager at Alo can expect a variable schedule that includes peak days and weekends, as the role requires open availability. Full-time employees are expected to work during the company’s blackout period around Thanksgiving to the early January holiday season, ensuring that the team can meet customer needs effectively.

Alo offers a fantastic benefits package for Operations Managers, including a generous employee discount, competitive medical and dental plans, a 401K with company matching, and access to free platforms like Alo Moves. Full-time employees also enjoy additional perks like free yoga classes and monthly store incentives.

To ensure inventory accuracy, I implement regular audits, utilize effective inventory management systems, and train team members to verify counts upon receipt and before stock replenishment. Collaborating with other departments can also help identify gaps in processes and improve accuracy.

In a tough situation with a team member, I focus on direct communication. I first seek to understand their perspective, ask open-ended questions, and remain calm. This allows us to collaboratively reach a solution while maintaining a positive work environment.

My approach to labor planning involves analyzing sales patterns to forecast peak times and ensuring adequate staffing. I involve team leaders in the scheduling process to align personal availability with business needs, allowing us to remain flexible while meeting customer demands.

During busy shifts, I prioritize tasks by assessing immediate needs, such as customer service and safety. I utilize a to-do list and delegate tasks to team members to ensure smooth operations. Regular check-ins help keep the team focused and aligned with our goals.

I motivate my team by setting clear goals, celebrating achievements, and promoting open communication. I believe in recognizing individual contributions while fostering a sense of ownership over our tasks, which helps create a positive, engaging work atmosphere.

To ensure a customer-ready environment, I implement routine visual checks of the store layout, cleanliness, and product accessibility. Regular training sessions for the team reinforce our commitment to excellent customer service, creating an inviting atmosphere at all times.

I have solid experience in managing budgets through consistent review and analysis of financial metrics. I track expenses against our budget, adjusting strategies as needed, and regularly present findings to senior management to ensure alignment with business goals.

In a previous role, I noticed discrepancies in stock levels after shipments. I initiated a new training process for receiving inventory that included double-checking quantities in real time, leading to improved accuracy and reduced discrepancies by 25% in the following quarter.

When adapting to changes, I focus on effectively communicating the reasons behind the adjustments to my team. I believe in providing training and resources that empower them to embrace new policies while highlighting how they align with our overall goals.

Training and development are central to my leadership style. I foster an environment where team members feel comfortable seeking guidance and support. Regular training sessions not only strengthen skills but also enhance team morale, creating a culture of continuous growth and improvement.