Sales & Service Lead - Westchester

The Sales & Service Lead at Alo Yoga in White Plains is responsible for enhancing the guest experience, leading the sales team, coaching staff, analyzing performance reports, and executing company-level initiatives. This role requires a dynamic presence on the sales floor, ensuring exceptional service while meeting business objectives and maintaining high standards of presentation.

To qualify for the Sales & Service Lead position at Alo Yoga, candidates should have at least 2 years of experience in a client-centric, sales environment, along with proven leadership skills. Candidates must demonstrate excellent decision-making abilities, possess high energy, and have strong interpersonal and communication skills. An enthusiasm for the Alo brand and its principles is essential.

A typical day for the Sales & Service Lead at Alo Yoga involves overseeing daily operations on the sales floor, engaging with guests to ensure satisfaction, providing product education, coaching and developing team members, and analyzing sales reports to identify areas for improvement. Additionally, the Lead will collaborate with various departments to execute promotional strategies and meet business goals.

Sales & Service Leads at Alo Yoga enjoy a variety of perks, including a generous employee discount on Alo products, free membership to Alo Moves for online yoga classes, and competitive medical, dental, and vision plan options. Additionally, they participate in a monthly store incentive bonus program and have access to a 401K with company matching, clothing allowances, and free yoga classes at our Sanctuaries.

The Sales & Service Lead position at Alo Yoga is a full-time role requiring 32-40 hours per week, with the expectation of open availability to work variable shifts. Employees are anticipated to work during peak periods, including weekends and holidays, particularly during the company’s Blackout period, which spans from American Thanksgiving through early January.

When answering this question, focus on specific examples from your previous roles where your leadership motivated the team to improve customer satisfaction. Discuss driving sales through team engagement and the feedback mechanisms you employed to support your team.

For this question, emphasize your ability to remain calm and professional, listening to the guest's concerns and finding a resolution effectively. Discuss the importance of empathy and clear communication in managing guest relationships.

Share the techniques you use to not only read and interpret sales data but also how you devise actionable strategies based on findings. Highlight your analytical skills and any tools you’ve used in the past.

Use the STAR (Situation, Task, Action, Result) method to explain how you identified an area for improvement with a team member, the steps you took to coach them, and the positive results that followed.

Discuss the techniques you employ to foster a sense of community and excitement among your team, such as team-building activities, recognition programs, or maintaining a fun atmosphere while achieving sales goals.

Explain your philosophy towards customer service and why it matters in retail. Use examples to demonstrate how you have implemented this philosophy in your previous roles and the impact it had on guest satisfaction.

Talk about your approaches to balance workload and provide support, such as strategic scheduling, frequent check-ins, and creating a culture where team members feel valued and recognized for their efforts.

Address this question with your knowledge of visual merchandising and how it plays a crucial role in attracting guests. Share practices you’ve implemented for maintaining a compelling product layout.

Discuss your openness to receiving feedback and how you actively seek it. Share a specific instance where applying feedback led to improvements in your management style or team performance.

Make sure to express your alignment with Alo Yoga’s values and culture. Discuss your passion for yoga, mindfulness, and retail, and how you believe you can make a difference in the guest experience while contributing to the team.