Sales & Service Manager - City Place

The Sales & Service Manager at Alo Yoga in City Place is responsible for leading the Sales & Service team to create exceptional guest experiences, managing business performance, and fostering a positive team environment. This includes coaching team members, overseeing sales operations, and collaborating with the General Manager to ensure the execution of the store's strategies.

To become a Sales & Service Manager at Alo, candidates should have 3-5 years of leadership experience in retail or a related field. Strong communication skills, time management, and the ability to multitask in a dynamic environment are also essential, along with a deep understanding and alignment with Alo's guiding principles.

A Sales & Service Manager enhances the guest experience at Alo Yoga by ensuring that every customer receives personalized service and support. They lead by example on the sales floor, engage with guests, provide technical product education, and develop the team’s capabilities to meet the high standards that Alo is known for.

Alo Yoga provides numerous benefits for Sales & Service Managers, including a generous employee discount, access to Alo Moves fitness classes, competitive healthcare options, a 401K plan with company matching, monthly store incentives, and a clothing allowance. Additionally, full-time employees have support for mental health services and new parent initiatives.

Sales & Service Managers at Alo Yoga are expected to maintain a flexible schedule that supports the needs of the business, including opening, closing, and weekend shifts. Availability during the holiday season is crucial, particularly during the Blackout period around Thanksgiving and the New Year.

The base salary range for a Sales & Service Manager at Alo Yoga is between $55,000 and $75,000 per year, depending on experience and performance. Additionally, Sales & Service Managers are eligible for a monthly store incentive bonus, which can enhance overall compensation.

Alo Yoga emphasizes team development by encouraging Sales & Service Managers to provide continuous coaching, establish a clear communication culture, and create succession planning strategies. They invest in the growth of talent within their teams to align with company values and meet professional aspirations.

When discussing your leadership style, focus on attributes such as collaboration, accountability, and strong communication. Provide examples of how you’ve successfully led teams to improve guest experiences or boost sales, showcasing your ability to adapt to various situations.

In your response, emphasize the importance of active listening and empathy. Explain how you would take the time to understand the customer's concerns and work collaboratively to find a resolution that aligns with Alo's values and aims for a positive guest experience.

Share specific techniques such as setting clear goals, recognizing achievements, and providing regular training sessions. Highlight how you foster a positive and engaging work environment that encourages team members to excel and reach their potential.

Discuss your belief in genuine connection and communication. Explain how you would encourage regular interactions, follow-ups, and personalized service to ensure every customer feels valued and understood at Alo Yoga.

Mention key performance indicators such as sales figures, guest satisfaction scores, and employee engagement levels. Discuss how you would analyze these metrics to inform strategic decisions and improve overall performance in the store.

Talk about your commitment to leading by example and fostering open communication. Share how you would hold regular team meetings to reinforce Alo's values and discuss how to implement them in daily operations.

Provide examples of your involvement in developing training programs for sales staff. Discuss your methods for assessing training needs and how you measure the success of these initiatives in achieving performance goals.

Share a specific story that highlights your problem-solving skills and resilience. Explain the steps you took to address the challenge and what you learned from the experience, making sure it reflects your growth as a Sales & Service Manager.

Explain the processes you follow for inventory management and how you ensure that your team is well-informed about products. Discuss how accurate inventory helps improve guest experiences and sales.

Share your belief that a positive store culture is foundational to a successful retail environment. Discuss specific strategies you would implement to uphold Alo's values and encourage teamwork, respect, and enthusiasm among team members.