Sales & Service Manager - Newbury

The primary responsibilities of the Sales & Service Manager at Alo Yoga in Newbury include overseeing the guest experience and sales strategies within the store, coaching the Sales & Service team, and ensuring operational efficiency. You'll partner with the General Manager to investigate sales opportunities and address any gaps in processes. Moreover, you'll focus on building client relationships, maintaining store cleanliness, and ensuring the staff embodies Alo's mission and values.

To be considered for the Sales & Service Manager role at Alo Yoga, applicants should have 3-5 years of retail or related leadership experience. You will need strong interpersonal and communication skills, proficiency in MS Office, and the ability to navigate a fast-paced environment. Physical stamina is required as the role involves constant movement around the store. A passion for the Alo mission is essential!

Alo Yoga is committed to the growth of its Sales & Service Managers by providing continuous coaching, development strategies, and a supportive team environment. Managers are encouraged to participate in internal succession planning efforts, and Alo Yoga prioritizes effective communication and talent development. You wish to enhance your leadership skills? This is the perfect place!

The schedule for a Sales & Service Manager at Alo Yoga involves availability for opening, closing, and weekend shifts to meet business needs. Additionally, the role requires working during peak periods, such as Black Friday and the holiday season. This flexibility ensures that the store operates smoothly and that the team is always available to provide exceptional guest experiences.

As a Sales & Service Manager at Alo Yoga, you'll enjoy a range of attractive perks including a generous employee discount on Alo Yoga products, free access to Alo Moves fitness classes, competitive medical benefits, a 401K with company matching, and monthly store incentives. Plus, you'll have opportunities for professional growth within a supportive environment that values your contributions.

When answering this question, highlight specific instances where you successfully managed a team, focusing on how you motivated your team members and addressed any challenges. Mention any strategies you employed to improve sales and guest experience, and provide measurable results if possible.

In responding, emphasize the importance of understanding customer needs, personalizing interactions, and creating a welcoming atmosphere. Discuss how you would implement feedback mechanisms to continuously improve guest satisfaction and how you'd train your team to achieve these standards.

Outline the steps you took to recognize the gap, analyze its impact on performance, and the solutions you implemented. Focus on teamwork and communication with management to demonstrate your collaborative approach in driving the business forward.

Explain your approach to time management and task prioritization. You might mention using tools or techniques like lists or software to keep track of tasks, and ensuring that critical customer-facing activities take precedence over behind-the-scenes work.

Share insights on your leadership style, including techniques you use to boost morale, such as recognizing achievements, providing constructive feedback, and ensuring a supportive work environment. Your ability to foster a positive culture will be a crucial point.

Discuss various strategies you could employ, such as analyzing sales data, identifying customer trends, creating promotional events, and training staff on sales techniques. This shows your understanding of both data-driven and people-oriented approaches.

In your response, demonstrate your conflict resolution skills by explaining how you would listen to both sides, mediate the situation, and collaborate to find a solution that maintains team harmony and productivity.

Show your knowledge of Alo Yoga’s values and mission by discussing their emphasis on mindful movement and community wellness. Relate how these principles resonate with your personal and professional beliefs in nurturing a positive store atmosphere.

Use this opportunity to express your enthusiasm for the brand and how it aligns with your passion for yoga and community engagement. Talk about how you can contribute to its mission and why you see yourself thriving at Alo Yoga.

Discuss your experiences with implementing systems and processes that ensure compliance and efficiency. Describe how you communicate expectations to your team and monitor adherence to maintain high operational standards.