Sales & Service Manager - Willowbrook

As a Sales & Service Manager at Alo, your primary responsibilities will include overseeing the Sales & Service team to ensure an exceptional guest experience, partnering with the General Manager to execute effective sales strategies, and continuously coaching team members to improve guest interactions. You'll also handle budgeting and business data management, ensuring that performance metrics align with company goals, and actively participate in community engagement initiatives.

To qualify for the Sales & Service Manager position at Alo, you should have 3-5 years of retail or related industry leadership experience. Strong interpersonal and communication skills are essential, along with an ability to handle multiple tasks in a fast-paced environment. Familiarity with MS Office applications is necessary, and a personal ethos that aligns with Alo’s guiding principles will be key to your success.

Alo actively promotes growth and development through regular coaching, performance feedback, and succession planning. As a Sales & Service Manager, you will have opportunities to lead your team effectively, enhancing their skills and facilitating professional growth while embodying Alo's values in your leadership approach.

The work environment for a Sales & Service Manager at Alo is dynamic and engaging, involving constant interaction with team members and customers on the sales floor. The role requires mobility throughout the store, ensuring a clean, safe, and inviting atmosphere for everyone. You'll be part of a collaborative team that prioritizes exceptional guest experiences and supports each other in achieving business goals.

Sales & Service Managers at Alo enjoy a wide range of benefits including a generous employee discount on products, free access to Alo Moves, and competitive medical, dental, and vision plan options. Additionally, full-time employees receive a 401K with company matching and enhanced benefits related to mental health support and parental leave.

In answering this question, highlight your approach to team motivation, coaching, and accountability. Discuss how your leadership style aligns with fostering a positive guest experience and developing team members' skills, reflecting Alo's values.

Share a specific example from your past experiences. Discuss your approach to empathy, active listening, and solutions-based dialogue, which are key skills for a Sales & Service Manager at Alo.

Discuss your understanding of data analysis, guest engagement, and talent development. Talk about ways you can enhance product education and foster relationships with customers to drive traffic and sales.

Explain your time management skills, and give examples of how you’ve successfully balanced competing priorities. Mention using tools or processes that help in maintaining a high level of efficiency.

Outline your approach to coaching and mentoring. Discuss how you would set goals, provide feedback, and create skill development programs aligned with the Alo philosophy.

Discuss your commitment to operational integrity and how you approach training and mentoring your team to adhere to policies and guidelines while fostering a supportive work environment.

Share a specific success story, detailing the strategies you employed to engage your team and customers, and the tangible results you achieved, reflecting skills that would benefit your role at Alo.

Address the importance of clear communication in achieving shared objectives, illustrating how you ensure all team members understand their roles in reaching those goals, using regular meetings and updates.

Reflect on your personal and professional encounters with guest service. Highlight the significance of personalized interactions, understanding customer needs, and building community through meaningful connections.

Articulate your passion for the brand and its mission. Speak about how Alo's commitment to mindful movement resonates with you and how your goals as a leader align with the company’s mission, showcasing your alignment with company values.