Sales Associate (Full-Time) - Galleria Edina

As a Sales Associate at Alo Yoga in Edina, your main responsibilities include achieving store sales goals, engaging with customers to create an authentic shopping experience, educating them about products, and fostering strong client relationships. You'll work alongside a supportive team to analyze sales reports, optimize store productivity, lead selling initiatives, and maintain an inviting store environment. You’ll also stay informed about new product launches and company communications to ensure guests receive the best experience.

To qualify for the Sales Associate role at Alo Yoga, you should have at least one year of experience in a client-centric sales environment, a strong passion for customer service, and excellent communication skills. Candidates should be self-motivated, aligned with Alo’s guiding principles, and comfortable with tasks that require constant movement. Additionally, you should be able to lift and move products up to 50 pounds and be available to work flexible shifts, including holidays.

Sales Associates at Alo Yoga in Edina typically work full-time, with a schedule that includes open availability seven days a week, covering between 32-40 hours. It's important to note that associates are expected to work during the company's blackout periods, particularly from Thanksgiving through the holiday season. This schedule ensures that we can provide exceptional support and service to our valued customers during peak times.

Alo Yoga offers a range of competitive benefits for full-time Sales Associates, including generous employee discounts on Alo products, a clothing allowance, and free access to Alo Moves for streaming fitness and yoga classes. Full-time employees also enjoy medical, dental, and vision plans, a 401K with company matching, monthly store incentives, and enhanced benefits, such as access to mental health providers and support for new parents.

As a Sales Associate at Alo Yoga, you'll contribute to sales goals by leading the store's flow initiatives and optimizing productivity. You’ll engage with customers to understand their needs, provide them with knowledgeable product education, and ensure they have an excellent shopping experience. With a focus on fostering client relationships and using company tools and strategies effectively, you will help identify growth opportunities that contribute directly to the store’s success.

Start by engaging them with a friendly greeting and asking open-ended questions to learn more about their needs. Provide relatable product information and share how certain items have positively impacted other customers. Remember to actively listen to their concerns, offering encouragement and highlighting the benefits, while making sure they feel supported throughout the shopping experience.

Share a specific instance where you went above and beyond for a customer, perhaps by upselling complementary products or creating a special shopping experience. Highlight how your approach not only met but exceeded expectations, and emphasize the importance of fostering that personal connection to drive sales and build loyalty.

Familiarize yourself with Alo Yoga's emphasis on mindful movement, emphasizing how yoga enhances daily living. Discuss the importance of creating connections in the community and how the company's principles align with promoting health and wellness both on and off the mat. Being knowledgeable about the brand can demonstrate your passion and commitment to the role.

Approach difficult situations with empathy and patience. Start by listening to the customer’s concerns without interruption, then validate their feelings before working towards a resolution together. Share a past example where you effectively diffused a tense situation, showcasing your ability to maintain a positive atmosphere and ensure customer satisfaction.

Discuss strategies like regular product rotation, visual merchandising, and maintaining cleanliness. Emphasize the importance of teamwork in ensuring the floor remains inviting and how constant movement and vigilance contribute to creating an enjoyable shopping experience. Share any past experiences where your organization skills positively impacted the store atmosphere.

Explain that your motivation comes from a combination of personal passion for the products and a desire to provide exceptional customer service. Discuss how achieving individual and team goals leads to a sense of fulfillment and how you enjoy the camaraderie and support that comes from working towards a common objective.

Mention that you proactively seek out information through company training sessions, product literature, and collaboration with team members. Share that you believe in regularly reviewing new product launches and staying engaged with customer feedback and questions to enhance your expertise and ability to assist customers effectively.

Talk about the importance of assessing immediate customer needs first. Emphasize that you prioritize tasks based on customer engagement and store performance metrics and that you maintain open communication with teammates, delegating tasks where necessary to ensure a seamless shopping experience.

A positive store environment fosters a sense of welcome, encouraging customers to spend more time shopping and returning in the future. Explain that a positive atmosphere motivates associates, leads to better teamwork, and enhances overall customer experiences, aligning closely with Alo Yoga's core values of community and support.

Discuss how you would utilize personal connections, offering tailored suggestions based on individual customer preferences and engaging them with thoughtful follow-ups. Emphasize nurturing relationships by being approachable, attentive, and knowledgeable so customers feel valued and encouraged to return whenever they need assistance.