Store Manager - North Hills

As a Store Manager at Alo, you will be responsible for ultimately leading and managing all aspects of your store's business. This includes developing retail strategies, overseeing sales and operations, ensuring visual merchandising standards are met, and cultivating a positive work environment that aligns with our mission. Your role also involves team development, performance management, and effectively communicating our brand values to guests.

To be considered for the Store Manager role at Alo, applicants should have at least 5 years of experience in retail or a related leadership industry. Additionally, a working knowledge of MS Office is preferred, and exceptional verbal and written communication skills are essential. It’s also important that candidates demonstrate a business owner mindset and have the ability to create a growth-oriented, inclusive team atmosphere.

The base pay for a Store Manager at Alo ranges from $75,000 to $90,000 per year. This base pay can be complemented by additional monthly store incentives, clothing allowances, and a variety of benefits like medical, dental, and vision plans for full-time employees. This comprehensive rewards package supports your overall well-being and professional growth.

Alo places great emphasis on employee development, especially for Store Managers. You’ll engage in ongoing training, performance management, and career progression planning to ensure retention of top talent. This includes a talent analysis to foster a growth-oriented culture within the team and in-store succession planning.

Store Managers at Alo are expected to have open availability and work variable shifts, including peak days and weekends. Full-time employees will also be required to be present during the company's Blackout period, which spans from Thanksgiving week through the holiday season. A flexible attitude and commitment to supporting business operations is crucial for this role.

In handling conflicts between team members, I would first listen to each person’s perspective in a neutral manner, fostering an open and honest dialogue. Next, I would aim to mediate the discussion, helping them find a common ground to resolve the issue amicably. Following that, I would set up a follow-up meeting to ensure the solution was upheld and monitor any ongoing interactions. My goal is to maintain a positive workspace that reflects Alo's guiding principles.

Certainly! In my previous role, I observed that customer foot traffic peaked at certain times during the week. To capitalize on this, I implemented targeted sales promotions during these peak hours, coupled with enhanced staff training to improve customer engagement. As a result, we saw a significant increase in sales during those times and built a more loyal customer base.

My approach to achieving sales targets involves a thorough analysis of KPIs regularly, which helps identify areas of improvement. I empower my team through motivational strategies and skill-building workshops, ensuring they have the tools required to meet our goals. Regularly celebrating small wins helps boost morale and keeps the team focused on long-term objectives.

To ensure excellent customer service, I prioritize training my team on Alo’s mission and principles. I encourage them to actively engage with customers, listen to their needs, and offer personalized solutions. Additionally, I promote a customer-first culture where feedback is welcomed and addressed, ensuring customers leave happy and motivated to return.

I believe in using a mix of incentives tailored to individual team members' motivations. Regularly recognizing hard work and achievements through incentive programs or shout-outs can be very effective. Additionally, fostering an inclusive environment where everyone's voice is heard promotes motivation and loyalty.

I have significant experience with visual merchandising, having collaborated with visual teams to design attractive displays that drew customers in. I understand the importance of presenting products appealingly while effectively communicating brand values. I'll utilize sales data to continually refine our visual strategies, ensuring they align with sales objectives and customer interests.

I assess my team's performance through a combination of individual KPIs, peer reviews, and customer feedback. Regular one-on-one meetings allow for constructive conversations about strengths and areas for improvement, ensuring my team remains engaged and motivated. This strategy promotes continuous development and enhances overall store performance.

I believe inclusivity is crucial in creating a positive and productive workplace. I actively seek diverse perspectives and encourage team members to share their ideas. This diversity fuels creativity and problem-solving, fostering a collaborative environment aligned with Alo's mission of promoting a mindful lifestyle.

One challenge I faced was high employee turnover. I addressed this by implementing retention strategies, such as tailored development plans and recognition for outstanding work, which resulted in a more engaged team. Creating a supportive environment where employees feel invested in significantly reduced turnover rates.

In a fast-paced environment, I prioritize tasks based on their impact and urgency. I assess the day's needs and delegate where necessary, ensuring my team is well-supported. Regular communication with team members helps keep everyone aligned, making it easier to adapt to changing priorities without losing focus on key objectives.