Technical support engineer

Job Summary :The Technical Support Engineer will be working with Altair's global user base, with the goal of effectively supporting in using the best-in-class Altair solutions.This will sometimes include traveling to customer locations, communicating best practices with customers and exchanging ideas with the software development teams.What You Will Do :• Provide technical support to Altair's HyperWorks customers• Conduct trainings and webinars on HyperWorks products and solutions• Create digital content on HyperWorks products and solutions• Work closely with product managers as well as users to be the conduit for a constant feedback loop to make our products better.• Conduct POC's (proof of concept) Benchmarks as required.What You Will Need : Basics :Basics :• Bachelor's Degree in Mechanical Engineering or related field• Experience with Finite Element Analysis tools• Exposure to simulation areas like structural analysis, fluid dynamics, multi-body analysis• Exposure to operating Systems like Linux and Windows• Proficiency in collaboration tools like PowerPoint, Excel, Word, Outlook• Aptitude for solving engineering problemsPreferred :• 1-2 years experience using commercial finite element analysis pre-processors like HyperMesh• Experience in Technical Support, Application Support, Technical Pre-Sales and Consulting• Experience with simulation solutions from ANSYS / Dassault / Siemens• Experience with Multiphysics simulationHow You Will Be Successful :• Envision the Future• Communicate Honestly and Broadly• Seek Technology and Business Firsts• Embrace Diversity and Take RisksWhat We Offer :• Competitive Salary• Comprehensive Benefit Package• Outstanding Work / Life Balance• Flex Time• Employee Stock Purchase Program• 401(k) with matching contributions• Unlimited vacation and Unlimited sick days• Paid holidays• Collaborative environment• Charitable Matching ProgramLast updated : 2024-08-15