Job details

Billing Support Specialist

Grow Therapy is seeking a Billing Support Specialist to make high-quality mental healthcare accessible and affordable. The ideal candidate will troubleshoot and resolve technical issues, educate customers on the platform, and advocate for clients and therapists.

Skills

Experience with insurance across multiple commercial and government payers
Knowledge of medical terminology and ICD-10/CPT codes
Experience with claim verification and explaining benefits to patients
Ability to work independently and adapt to changing priorities

Responsibilities

Troubleshoot and resolve issues raised by clients and therapists via Phone and Live Chat
Assist and educate customers on the Grow Therapy platform
Identify opportunities for customer growth
Serve as a passionate advocate for clients and therapists