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Strategic Account Manager

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Average salary estimate

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$100000K
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What You Should Know About Strategic Account Manager, Altium

At Altium, we’re revolutionizing the way electronics are designed and built, and we need a talented Strategic Account Manager to help drive our mission forward. Imagine being the bridge between our cutting-edge platform solutions and some of the world's leading enterprises! In this role, you’ll engage with C-suite and director-level contacts, selling directly into a curated list of strategic target accounts. Your days will be dynamic—acting as the primary liaison for your dedicated portfolio, you’ll take ownership of the entire customer journey from onboarding to long-term relationship growth. We're looking for someone who's not just a salesperson but a strategic partner who values empathy and active listening while building lasting connections. Collaborating with a stellar corporate sales team and managing complex contracts will be part of your toolkit, as you lead projects through negotiation and execution phases. You'll be tasked with identifying customer needs and providing tailored solutions that drive success for both Altium and our clients. If you're ready to roll up your sleeves and bring a keen business acumen along with proven account management experience to our remote U.S. team, then we want to hear from you! Together, we will ensure that innovators across the electronics industry have the support they need to turn their visions into reality.

Frequently Asked Questions (FAQs) for Strategic Account Manager Role at Altium
What are the main responsibilities of a Strategic Account Manager at Altium?

As a Strategic Account Manager at Altium, your primary responsibilities include managing a portfolio of enterprise customers, serving as the main point of contact, and ensuring ongoing account management and growth. You will negotiate complex contracts, communicate customer needs, and collaborate with cross-functional sales teams to drive success and customer satisfaction. Your focus will also include fostering long-term relationships and providing tailored solutions that align with client objectives.

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What qualifications are needed to apply for the Strategic Account Manager position at Altium?

To be considered for the Strategic Account Manager position at Altium, candidates should have at least 6 years of experience in enterprise business development or account management, particularly with strategic customers. A strong technical understanding of design software or related technology is preferred. Proven skills in negotiating complex contracts, excellent verbal and written communication abilities, and the ability to build long-term relationships are essential for success in this role.

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Is travel required for the Strategic Account Manager role at Altium?

Yes, the Strategic Account Manager role at Altium requires a willingness to travel for customer site meetings and events, approximately 30-50% of the time. This is essential for fostering personal connections with clients and understanding their needs directly, which is vital for effective account management.

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What kind of support does Altium provide for professional development for Strategic Account Managers?

Altium is committed to the professional growth of its employees. Strategic Account Managers can expect support in the form of professional development opportunities, including training programs and access to resources that foster continuous learning. Additionally, the company encourages career advancement through various initiatives and mentorship programs.

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How does compensation work for the Strategic Account Manager role at Altium?

The compensation for the Strategic Account Manager position at Altium ranges from $100,000 to $250,000. Actual packages may vary based on candidate qualifications, experience, and specific role requirements. Altium values transparency and ensures that the compensation reflects the skill set and contributions of each team member.

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Common Interview Questions for Strategic Account Manager
Can you describe your experience with managing enterprise accounts?

When answering this question, provide specific examples of previous enterprise accounts you've managed, the strategies you used, and the outcomes achieved. Highlight your relationship-building skills and how you've been able to understand and address client needs effectively.

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How do you approach negotiation with high-level clients?

Discuss your negotiation tactics, emphasizing your understanding of client needs and how you propose win-win solutions. Share examples where you've successfully navigated challenging negotiations, detailing the preparation you undertook and the outcomes.

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What techniques do you use to retain clients long-term?

In your answer, mention proactive communication, regular check-ins, and continuous value addition as key retention strategies. Provide anecdotes that illustrate your success in maintaining strong client relationships over time.

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Describe a challenging account management situation you faced?

Share a specific incident where you encountered a challenge, detailing the issues at hand, your approach to resolving them, and the final outcome. This shows that you can handle adversity and learn from experiences.

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How do you prioritize your accounts and opportunities?

Explain your method of assessing account potential based on factors like revenue generation, relationship strength, and strategic alignment. Discuss any tools, such as SalesForce, that you utilize to stay organized and execute effectively.

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What is your experience with technical software solutions?

Be specific about the software solutions you've sold or managed in the past. Discuss your understanding of the technical aspects and how you used that knowledge to inform clients, leading to successful outcomes.

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How do you craft and present proposals to clients?

Outline your process for creating proposals, including researching client needs, aligning the proposal with their business goals, and designing compelling presentations. Mention how you use feedback to refine your approach.

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How do you keep track of market trends in your industry?

Describe your methods for staying informed, which could include reading industry news, participating in forums, and networking with peers. Highlight how this knowledge informs your strategic decisions and customer engagements.

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What role does teamwork play in your account management strategy?

Emphasize the importance of collaboration with internal teams, sharing how you work with sales, marketing, and support teams to enhance client experience and ensure cohesive messaging and strategy.

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Why do you want to work at Altium as a Strategic Account Manager?

Share your excitement about Altium’s innovative approach to electronics design and how your values align with the company’s mission. Discuss how your skills will contribute to impactful solutions that drive the company and clients forward.

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Founded in 1985, Altium provides PCB design software and tools with a fully integrated editor for schematics used by engineers who design printed circuit boards. Altium is headquartered in La Jolla, California.

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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$100,000/yr - $250,000/yr
EMPLOYMENT TYPE
FULL, hybrid
DATE POSTED
December 11, 2024

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