Product Ops Analyst

Altruistiq’s software solution delivers sustainability intelligence and real corporate impact in carbon reduction and beyond for large businesses that see more than ‘just’ reporting as the goal.

Altruistiq empowers businesses with the technology to automate sustainability data measurement, management and exchange - with unparalleled accuracy and ease. We believe that sustainability is the corporate world’s biggest data challenge. Our mission is to enable businesses to do more of what is measurably good, driven by data and impact intelligence. Read about our latest investment below:

https://www.eu-startups.com/2022/07/london-based-altruistiq-raises-e17-6-million-for-its-climate-tech-software/

About the role:

The Product Operations team sits within the Product function at Altruistiq, and has a broad remit to optimize the intersection of product, design, and the rest of the business. The goal of Product Ops is to streamline and improve the wider product team’s work so there is a more consistent approach to product development and improve the various facets of what it takes to run a successful product team. This will drive improved collaboration, better cross-functional alignment and ultimately more likelihood of meeting our company goals.

A Product Operations Analyst would work closely with product and design to optimise delivery and research processes, deliver data and KPIs to drive product insights and drive towards best practices.

This role is strategic for us because it will be core to unlocking product development efficiencies at the business scales. There is a lot of headroom for growth in the role, either stepping towards management roles for Product Operations, or stepping towards Product Management.

In this role, you will:

• Deliver Business and Data Insights
  • Ensure our analytics setup is fit for purpose and allows us to understand the value of features and products we are launching.
  • Provide timely insights and reports to product management, research and design on the success of and learnings from new feature releases.
  • Empowers the team to make strategic decisions quickly.
• Deliver Customer and Market Insights
  • Ensure our research database is well-maintained and individual UX research projects can run smoothly.
  • Maintain customer segments, identify research candidates, and manage the organisation of research sessions
  • Be the gel between teams, and ensure there are no overlaps and duplication of effort across teams.
  • Channel feedback from Sales, Marketing and Customer teams to Product through effective research and reporting processes
  • Own competitor analysis, and ensure that our understanding of macro and competitive trends is kept up to date.
• Deliver engaging Product Communications
  • Make sure that internal and external support documentation is written and published
  • Maintain our internal Product Wiki, and ensure contributors follow process
  • Manage the delivery of our external product communications, such as our monthly release newsletters, and gather feedback from these channels.

About you:

We envisage the following skills and experiences could serve you well in this role

Technical expertise

• General analytical knowledge and software experience (eg Excel, Tableau, etc)
• Nice to have: Knowledge of specialised product analytical tools (eg Mixpanel, GA, etc)
• Nice to have: SQL knowledge

Process management and relationship building

• Ability to work with multiple stakeholders in multiple teams, and build strong rapport across all these stakeholders
• Strong process and time management skills, able to manage multiple tasks and relationships at once.

Entrepreneurial spirit

• A natural "go-getter", keen to identify opportunities and trial solutions to improve our research and product
• A willing problem-solver, highly adaptable to stakeholders, with the ability to prioritise and manage time effectively.
• A keen learner with the ability to adapt to new ways of working, and an interest to work in the tech sector.

Remuneration and rewards package:

Remuneration will be determined depending on experience, but we offer competitive salaries and a comprehensive benefits package to all our team. Our salary band for this role is £ - k, depending on experience

Our benefits include:

• Equity, we believe our team should all have a stake in the company we're building
• A supportive culture to help you learn and develop into a better version of yourself, including a learning & development budget and policy.
• Competitive compensation package.
• Private health and dental insurance for you and your partner/family.
• Generous pension contribution.
• Unlimited holiday policy with a minimum of 25 days.
• Flexible working, remote-first, with allowance to join a shared working space where you live.
• Health & wellness budget, cycle scheme.
• Team offsites, and annual events to spend time together as a team.
• Work in a diverse, feedback-driven organisation, decentralised decision making enabling everyone to weigh in, offering lots of freedom, impact as well as responsibility.

At Altruistiq we believe a diverse team is a better team.

We welcome you to apply, and if there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. If there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch.