Product Advocate Travel

Job TitleProduct Advocate TravelJob Title: Product Advocate – Customer Care CenterPosition type: PermanentLocation: Bogota, ColombiaAbout Your Business Area/DepartmentCustomer Care Center is accountable for the E2E customer Support in Cytric Travel & Expense within the Cytric Solutions Unit. An exciting and challenging opportunity is now open in our team. As a successful applicant you’ll join a talented, dynamic, multi-tasked and multi-national team, giving you new challenges, and areas of experience and interest. With a good level of interaction within and across departments, you’ll directly see your own effort bring customer value.Summary Of The RoleAs a member of Customer Care Center (CCC) you, as Product Advocate, will provide first line functional & technical support to Cytric customers and colleagues from other departments.You will require working with applications as well as infrastructure components to undertake analysis, diagnosis, and resolution of end user incidents, which may range from simple cases to more complicated technical issues. While investigating any Cytric related incidents, you will closely collaborate with various departments such as Customer Advocates or the development team.You will work with other team members to provide accurate incident resolution and service request management, within the SLA.In This Role You’llProvide prompt assistance in the area of customer care by acting as the point of contact for customers and colleagues, providing support & consultation as SME through phone, emails & chat in case required. You will deep dive into the specifics of Cytric and other applications, to provide the best support to our customers & colleagues.About The Ideal CandidateEducation / Qualifications• Apprenticeship as a travel agent or other relevant apprenticeship• Alternatively academic degree in Tourism or Business AdministrationRelevant Work Experience• Very good understanding of the Travel/Tourism Business• Previous work experience in Customer Service or other relevant experience with strong technical affinity.• Experience working with Cytric, ideally experience in Cytric support or implementation.Skills & Abilities• Very good English language skills. Spanish, German or Italian language is a plus• Like to face new challenges/new fields of work• Persistent, resilient, structured and independent, but also enjoy working in a team• Self-confident and proactive appearance in customer contact• High IT affinity, process-oriented, curiousWhat We Can Offer You• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.• Work from anywhere: onsite, hybrid or fully remote.• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.Working At Amadeus, You Will Find🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.Application ProcessThe application process takes no longer than 10 minutes!Create your candidate profile, upload your Resume/CV and apply today!Diversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.