Client Service Delivery Manager

Summary of the role:

As a Client Service Delivery Manager, you’ll act as the primary customer point of contact for multiple airline carriers managing complex customer projects, defining and driving initiatives to improve customer satisfaction and delivering value added services to customers.

In this role you’ll:

• Be the primary customer contact for delivery issues

• Reduce incident backlog, resolve production issues, coordinate all Navitaire customer deliverables and communication

• Receive customer requests and initiate appropriate action, providing incident resolution and value-added technical contribution

• Facilitate customer outage, revise disruption reports and deliver updates to customer of improvement plans

• Define and drive Navitaire process and delivery improvements to improve customer satisfaction

• Focus on product improvement, maintaining consolidated incident priority lists for customer issues

• Focus on billing improvements and reduce billing disputes

• Work closely with the account management, development and product management internal teams and externally with our customers and Accenture who provide our support service

About the ideal candidate:

• You’ll be resilient and able to manage conflict with customers

• You’ll have experience qualifying, troubleshooting, and resolving technical problems

• You’ll have solid communication skills, able to articulate issues, actions and solutions between the airline and Navitaire

• You’ll have excellent problem solving and problem resolution skills

• You’ll have project management skills with experience of organizing, prioritizing and facilitating complex work plans

What we can offer you:

• The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective

• Skills development and opportunities to try new ideas

• A global diverse work environment

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply.

Are you the one we are looking for? Apply now!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.