Job details

ASSET Manager, AMER-E Advanced Security Support Engineering Team/ASSET

Get a free resume review

Position: ASSET Manager, AMER-E Advanced Security Support Engineering Team (ASSET)Location: HebronASSET Manager, AMER-E Advanced Security Support Engineering Team (ASSET)Job | Amazon Data Services, Inc.Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee. AWS is growing rapidly, and we are looking for a Security Services Manager to join our expanding Infrastructure Operations team.As a Security Services Manager you will be tasked with driving operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will make suggestions on improving electronic surveillance and access controls. You will write and implement security process and procedures. Your position will require you to extract metrics and observe improvements by looking at hard data.The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking.An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You must have a proven record of accomplishment in operations room/center dispatching, data center security operations, physical security, customer service; and the ability to multi-task.Key job responsibilities• You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.• Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness.• Experience with workflow ticketing and extraction/development of performance metrics.• Configure physical security devices including cameras, readers, and panels.• Support daily operational security across a data center campus.• Distill overarching security strategy into daily tactics to reach management goals.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.BASIC QUALIFICATIONS- 1+ years' experience in an operations center, control room environment, or technical support experience- 2+ years' experience with intrusion detection (alarm systems)- 2+ years' experience with video monitoring systems (CCTV)PREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systems- 2+ years of control room/ operations room experience, physical security or data center monitoringAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.#J-18808-Ljbffr

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About ASSET Manager, AMER-E Advanced Security Support Engineering Team/ASSET, Amazon

If you're passionate about safety, security, and operations, Amazon Data Services, Inc. is looking for an ASSET Manager to join the AMER-E Advanced Security Support Engineering Team in Hebron, KY. In this pivotal role, you'll be at the forefront of ensuring security excellence across our data centers, making a substantial impact on how we manage and protect customer data. As an ASSET Manager, you'll not only handle daily operations but also drive security awareness campaigns that foster a culture of vigilance and proactivity. You’ll manage communications effectively, from handling chat queues to generating trouble tickets, ensuring that customer inquiries are met with prompt and efficient service. Your ability to analyze data and extract performance metrics will be vital in assessing and refining our security processes. From configuring surveillance equipment to supporting the overarching security strategy, you’ll be balancing hands-on tactical demands with strategic oversight. The ideal candidate thrives in a dynamic environment and brings a blend of technical expertise and exceptional customer service skills. With AWS's commitment to continuous growth and innovation, this is an incredible opportunity to contribute to our global mission while being part of a diverse and inclusive team that values bold ideas and empowers your professional journey. If you're ready to make a difference in the field of data center security, we want to hear from you!

Frequently Asked Questions (FAQs) for ASSET Manager, AMER-E Advanced Security Support Engineering Team/ASSET Role at Amazon

What are the main responsibilities of the ASSET Manager at Amazon Data Services, Inc.?

As an ASSET Manager in the AMER-E Advanced Security Support Engineering Team at Amazon Data Services, Inc., you'll manage security operations in data centers, drive security awareness campaigns, and utilize performance metrics to improve security processes. Also, you'll configure security devices and ensure effective communication through various channels, making your role crucial in maintaining a secure environment.