Field Sales Operations Manager, North America Startups

DescriptionAmazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, GenAi, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Startups, which are now primarily born-in-the-cloud, represent a critically important and growing subset of customers to AWS. Startups have unique needs, priorities, and growth trajectories that distinguish them from traditional businesses and require different engagement strategies and sales motions from sellers to effectively acquire, grow, and retain them long-term on the AWS platform. This is your chance to join our high-impact Global Sales Operations team as the Sales Operations Lead for Startups in North America.Key job responsibilitiesWe're seeking a highly analytical Sales Operations Lead who will play a vital role in driving predictability and execution against strategic priorities. This includes leading efforts in reporting and analysis of business trends for a specific area/vertical within North America Startups. Leveraging your strong business acumen, technical skills and deep analytic background, you'll empower Sales teams by creating efficiencies, assessing performance, and delivering insightful reporting that fuels results.You'll be responsible for ensuring a smooth flow of business activities by leading Weekly, Monthly & Quarterly Business Reviews, managing key mechanisms like forecasting and pipeline management, and overseeing other key reporting requirements. Collaborating closely with the Sales team, you'll support them in evaluating attainment against quotas. You'll leverage CRM tools to conduct insightful analyses and fulfill ad-hoc requests, ultimately enabling data-driven sales success.This role requires a proven work ethic and a willingness to take ownership. You'll collaborate effectively with internal stakeholders and data teams to tackle challenges, implement new reporting solutions, and deliver high-quality results. You'll need to effectively communicate across technical and non-technical audiences, fostering collaboration with various teams like Sales, Internal Operations, Solution Architecture, Business Development and Partner.About the teamOur North America Startups Sales Operations team acts as a trusted advisor, providing "Chief Operating Officer (COO)"-level support and thought leadership to sales leaders. This translates to high-quality decision-making built on a foundation of data-driven insights. We go beyond the immediate, offering an "outside-in" perspective on the long-term health of the business. We identify and own critical, long-term operational initiatives – the "big rocks" that may not yield immediate results but are essential for long-term viability. Ultimately, we empower ambitious startups to change the world and turn bold ideas into reality.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Basic Qualifications• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field• 6+ years of finance, business management and sales operations experience• Experience defining, refining and implementing sales processes, procedures and policies or equivalent• Experience with sales CRM tools such as Salesforce or similar softwarePreferred Qualifications• Experience working within a high-growth, technology company• Experience using Microsoft Excel to manipulate and analyze data• Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source project• Ability to prioritize well and communicate clearly across multiple levels of the organization.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.