Product Retoucher, Image Processing (IP)

As a Product Retoucher at Shopbop, your primary responsibility will involve retouching high-end fashion images for our customer-facing platforms. You'll be expected to produce 150+ edited images daily, ensuring a defect rate of less than 3%. This role requires you to interpret creative directions and articulate the rationale behind your artistic choices. You'll also collaborate closely with the Creative teams, train peers, and contribute to improving our image editing processes.

To apply for the Product Retoucher role at Shopbop, you'll need at least 3 years of experience in a fast-paced e-commerce setting along with strong proficiency in Adobe Photoshop. A solid understanding of actions, layer masking, and industry best practices is crucial. You'll also need strong visual skills and the ability to manage multiple tasks effectively in a dynamic environment.

The Product Retoucher position at Shopbop is primarily remote, allowing you to work from home most of the time. However, it does require occasional in-person attendance at our studio located in Madison, Wisconsin for collaboration and team meetings.

Successful candidates for the Product Retoucher role at Shopbop should possess strong visual skills, excellent time management abilities, and a keen understanding of composition, light, shadow, and color in image retouching. Additionally, strong communication skills and a self-driven approach to problem-solving are essential for collaborating with stakeholders and training peers effectively.

At Shopbop, we foster an inclusive and collaborative culture where every team member feels valued and empowered. As a Product Retoucher, you will be part of a friendly team that encourages creativity, teamwork, and professional growth. Our commitment to diversity ensures that all ideas and perspectives are welcomed, creating a dynamic work environment.

In your answer, highlight specific projects or tasks you handled using Photoshop, focusing on your proficiency with actions, layer masking, and adjustment layers. Be sure to mention your understanding of industry best practices and how you utilize these skills in your everyday retouching tasks.

Discuss your time management strategies such as prioritizing tasks, setting realistic goals, and perhaps using tools like timelines or checklists to ensure you stay on track. It's also important to share examples of situations where you successfully met a deadline while maintaining high-quality standards.

Explain how you view feedback as an opportunity for growth. You can share examples where specific feedback helped you improve your work. Mention how you remain open-minded and willing to collaborate to achieve the best outcome for your team and brand.

In your response, talk about the processes you follow to check your work thoroughly before submission. Discuss your familiarity with standard operating procedures (SOPs) and emphasize your goal of achieving a defect rate of less than 3% through careful attention to detail.

Provide a situation in which you effectively communicated your techniques to a fellow team member. Highlight your method for educating them, such as creating tutorials or hands-on guidance, and reflect on how it benefited both the individual and your team.

Detail the specific techniques and tools in Photoshop that you employ for color correction and retouching skin tones effectively. Discuss your understanding of color theory and how it informs your retouching process. Share before-and-after examples if possible.

Share strategies for keeping your skills fresh, such as following industry leaders, participating in webinars, attending workshops, or subscribing to relevant publications. Emphasize your passion for continuous learning in the evolving field of fashion imagery.

Discuss how you approach a new photo, from initial assessment to final adjustments. Mention the specific aspects you focus on, such as color balance, detail enhancement, and alignment with brand aesthetics. Sharing your workflow can demonstrate your methodological approach.

Reflect on specific challenges, such as time constraints, technical issues, or creative disagreements, and discuss how you addressed them. Highlight your problem-solving skills and your ability to adapt to unexpected situations while remaining focused on quality output.

Share your enthusiasm for the brand and its values. Discuss how your skills align with the company mission and what excites you about the opportunity to contribute to Shopbop’s visual storytelling. Mention any personal connections to the fashion industry that inspire you.