Senior Product Manager, Home Improvement & Major Appliances

Description Amazon's Home Improvement Group (HIG) is looking for a customer obsessed and data driven Product Manager to improve the Home Improvement Delivery experience. We are revolutionizing the multi-billion dollar Home Improvement industry by working to bring best in class shopping and delivery experiences to our customers that are seeking to complete DIY projects, as well as those seeking... professional services to facilitate their renovation journey. As a Sr. Product Manager, you will concentrate on the Major Appliances and Home Improvement categories to steward the development and implementation of new shopping experiences from ideation to execution. Partnership with business, operations, and tech teams will be critical to success. You will define strategy by working backwards from customer pain points, setting a bold vision, and executing against it to innovate in both Delivery capabilities and installation services in collaboration with cross-functional partners. You will also be responsible for back-end catalog data, strategy, maintenance, and improvements across your business units so that you can enable automation and scalability of your vision. The successful candidate will have a passion for improving customer experience and a background in product management, with a proven ability to influence without authority and successfully drive initiatives forward. You have a strong bias toward data driven decision making, and an innate ability to understand how customer insights and metrics relate to business problems. You are a product leader who has the ability to communicate priorities and work effectively with stakeholders across Amazon. You should be comfortable with ambiguity and relish the idea of solving challenging problems. Key job responsibilities • Own the strategy and vision for improving delivery capabilities and developing installation services across Major Appliances and Home Improvement products. • Act as the primary liaison between the retail, heavy bulky & services, and operations teams to execute on the strategy to improve delivery and installation capabilities • Build, develop, and manage the product roadmap for initiatives/features enhancing customer experience across Major Appliances and Home Improvement products • Collaborate with internal Amazon teams to define new requirements and deliver on your product roadmap • Make prioritization and trade-off decisions balancing seller/customer experience, developer experience, and business value • Investigate issues from different sources, do root cause analysis, identify systemic gaps and ensure these gaps are addressed • Operate autonomously; drive programs end to end including business goals, technical solution, legal, and all customer and seller-facing aspects • Monitor and report key performance indicators, escalate issues early and provide data driven recommendations Basic Qualifications • 5+ years of product or program management, product marketing, business development or technology experience • Bachelor's degree or equivalent • Experience owning/driving roadmap strategy and definition • Experience with end to end product delivery • Experience with feature delivery and tradeoffs of a product • Experience as a product manager or owner • Experience owning technology products Preferred Qualifications • Experience in influencing senior leadership through data driven insights • Experience working across functional teams and senior stakeholders Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A2703279