Senior Program Manager, Change Management

DescriptionAre you looking for an innovative, fast-paced, highly-collaborative environment? If so, come join Worldwide Retail Growth and Development! The Worldwide Retail Growth and Development team is responsible for the strategic planning, acquisition, design, construction, launch, and maintenance of Amazon Worldwide Grocery Stores' real estate assets. This includes Whole Foods Market, Amazon grocery stores, and industrial properties that fulfill online grocery orders.WWRGD Growth and Development Change Management is looking for a Program Manager with project management and design or construction experience to own strategic and tactical delivery of change requests that physically impact our stores. This role requires scoping and creating project plans for physical changes to our stores, coordinating and driving execution, and communicating across a variety of stakeholder teams.Key job responsibilities• Manage and drive continuous improvement of the change management intake and decision-making mechanism• Own cross-team coordination, project/process management and executive presentation. Ensure alignment with business stakeholders and internal teams such as Design, Construction, Finance, and Capital Planning• Critically assess change requests and ensure business justification, financial analysis, and timeline impacts are quantified. Identify appropriate stakeholders and approvers for change requests, and manage mechanisms to gain alignment• Dive deep in understanding our stores and the impacts change requests may have on customers, operators, as well as Design and Construction teams.• Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery• Own program communication, accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate• Establish and drive to meet operational goals and metrics for the portfolio• Present operational metrics regularly to the leadership teamsBasic Qualifications• 5+ years of program or project management experience• Experience using data and metrics to determine and drive improvements• Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPreferred Qualifications• 2+ years of driving process improvements experience• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Company - Amazon.com Services LLCJob ID: A2833541