Sr. Product Manager - Tech, WW Prime Member CX & Engagement

Sr. Product Manager - Tech, WW Prime Engagement & Member CXWith over 200MM members globally, Amazon Prime’s North Star vision is to be Earth’s most engaging, satisfying, and loved membership program. Our customers, across 20+ countries, have access to benefits spanning shopping, entertainment, and more that make up the Prime subscription program. The WW Prime Engagement & Member CX team’s mission is to connect Prime members with the breadth of benefits they have access to, delighting them at every interaction while deriving incremental value for each Prime member.The team is looking for a Sr. Product Manager-Technical (PMT) to drive one of our key strategic workstreams – how, when, and where we communicate Prime benefits to Prime members worldwide. A PMT in this role will have the chance to learn deeply about our global Prime member base, and will have the chance to showcase their skillset in navigating a broad, complex product space with high impact, while operating at a global scale. They will have the opportunity to work with new technologies, including GenAI systems and recommendations models, as well as new experimentation methodologies, to create step-change improvements in how benefits are communicated.The right candidate will be able to deep dive into a broad set of Prime benefit and customer experiences with curiosity about the unique issues and experiences that impact customers in each locale. They will be adept at deriving insights from large and complex data sets using SQL and BI tools, and using those insights to define new product spaces, while challenging existing thinking. They will need to be able to navigate a range of technical systems while building a technical roadmap that prioritizes our global scale. They should be fluent in UX design choices and strategies. And, they will be passionate about evangelizing insights across Amazon teams globally, working closely with a broad group of partner teams and stakeholders, and creating mechanisms that help accelerate our mission.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience performing statistical analysis of data using SQL, Excel and other tools- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience with end to end product delivery- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience working with UX designers to deliver customer-facing features- Experience in building and driving adoption of new tools- Experience working with A/B experimentation setup and implementationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-LjbffrAbout the Company:AmazonAt Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.It’s Always Day 1At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter hereOur Leadership PrinciplesOur Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principlesCompany Size:10,000 employees or moreIndustry:RetailFounded:1994Website:http://Amazon.com/militaryroles