Strategic Customer Engagements - Deal Lead

Job Description

Welcome to the world of Amazon, where customer obsession is at the core of everything we do. As a Strategic Customer Engagements - Deal Lead, you will play a pivotal role in driving impactful and mutually beneficial partnerships with our key customers. We are looking for a driven and dynamic individual who is passionate about building and nurturing relationships, negotiating deals, and driving revenue growth. This is a unique opportunity to join a fast-paced and innovative team, and be a part of shaping the future of customer engagement at Amazon. If you have a proven track record of driving successful strategic partnerships, strong communication and influencing skills, and a passion for delivering exceptional customer experiences, we want to hear from you!

1. Develop and maintain strong relationships with key customers to drive impactful partnerships.
2. Act as the primary point of contact for strategic customer engagements, managing and negotiating deals to drive revenue growth.
3. Collaborate with cross-functional teams to identify and prioritize partnership opportunities.
4. Continuously monitor industry trends and customer needs to identify new business opportunities.
5. Develop and implement strategies to improve customer satisfaction and loyalty.
6. Utilize strong communication and influencing skills to effectively present partnership proposals and negotiate terms.
7. Conduct thorough analysis and research to support partnership decisions and ensure alignment with company goals.
8. Manage multiple projects and partnerships simultaneously, ensuring timely and successful delivery.
9. Act as a subject matter expert on customer engagement, providing guidance and support to other team members.
10. Monitor and report on key metrics and KPIs to track the success and impact of partnerships.
11. Continuously strive to improve processes and procedures to enhance the overall customer experience.
12. Stay up-to-date on industry best practices and trends in customer engagement to drive innovative solutions.
13. Collaborate with sales and marketing teams to develop and execute customer engagement strategies.
14. Represent Amazon at industry events and conferences to network and identify new partnership opportunities.
15. Foster a customer-centric culture within the team and across the organization.

Where is this job?

This job is located at Denver, CO, USA

Job Qualifications

https://www.amazon.jobs/en/

• Proven Experience In Strategic Customer Engagement: This Qualification Requires A Track Record Of Successfully Leading Strategic Customer Engagements, Including Negotiating Complex Deals And Building Strong Relationships With Key Stakeholders.

• Strong Understanding Of Amazon's Products And Services: The Ideal Candidate Should Have A Deep Understanding Of Amazon's Various Products And Services, Including Cloud Computing, E-Commerce, And Digital Media. This Knowledge Is Essential In Identifying And Pursuing Strategic Opportunities With Customers.

• Excellent Communication And Negotiation Skills: As A Deal Lead, The Candidate Should Have Exceptional Communication And Negotiation Skills To Effectively Engage With Customers And Internal Teams. This Includes The Ability To Articulate Complex Ideas And Influence Decision-Making At All Levels.

• Analytical And Strategic Thinking: The Role Of A Deal Lead Requires A Strong Analytical Mindset And Strategic Thinking To Identify And Pursue Opportunities That Align With Amazon's Goals And Objectives. The Candidate Should Be Able To Analyze Data And Market Trends To Make Informed Decisions.

• Leadership And Project Management Skills: The Role Of A Deal Lead Involves Leading Cross-Functional Teams And Managing Complex Projects. The Candidate Should Have Strong Leadership Skills And Be Able To Effectively Manage Multiple Projects And Priorities To Meet Tight Deadlines.