Technical Program Manager, Customer Success - job 7 of 7

In January 2024, Livent merged with Allkem Limited to create Arcadium Lithium plc. While we work to integrate our technology systems, including our recruitment platforms, Arcadium Lithium plc will use Livent’s ADP system to capture all candidate information.About Arcadium Lithium: We are change-makers, joining forces to drive progress. A world enabled by the critical mineral, Lithium - the elemental source powering modern life and our global transition to clean energy.For decades, we’ve grown alongside and collaborated with our people, our customers, and communities. Pioneering, collaborating, and evolving Together.From the birth of the first lithium-ion battery to the breakthrough lithium advancements that have followed. We've helped lead the change, powering the future of lithium innovation.Our growth continues to be strategic, expansive, and sustainable. With a wealth of premier lithium resources spread across the world in key locations. We can reliably, safely, and responsibly provide the resources to meet the diverse needs of our customers.No matter where they are. No matter the challenge. It's all about delivering on the high expectation for quality, performance, and sustainability.And our duty goes even further. It includes everyone on the planet using a lithium-powered device or vehicle.Every battery charged. Every device powered. Every lithium application utilized. Underscoring our commitment to quality, collaboration, and our shared vision of powering a more sustainable future for everyone.Arcadium Lithium is more than just a company. It's a promise, and a commitment by our people.To act ethically and responsibly, ensuring that our legacy is one of positive impact and lasting change.Position Summary : Responsible for developing and executing strategies for inside sales, sales support and customer centricity. Supporting the global inside sales and sales team to operationalize processes and ensure both internal and external requirements are met with regards to commercial activities. Serve as the main point of contact globally for various Livent functions and the commercial team to deliver on requests related to audit, revenue recognition, customer agreements, financial processes, IT processes, and liaison with various operations functions such as shipping and quality. Will provide leadership to global inside sales and sales team to drive closer customer relationships and communication across the entire customer experience.Essential Duties And Responsibilities• Lead and develop Global Inside Sales team ensuring they are supporting their local sales teams appropriately in all aspects of customers’ interactions with Livent.• Define and optimize all inside sales and sales processes globally to better serve customers, from sample to commercialized material, including supporting complex sales channels to meet forecast and targets, tax, legal and audit compliance• Involvement with supply chain forecasting to drive results against quarterly forecasts and align inside sales and sales on critical orders needed for financial targets• Serve as liaison between all Livent internal functions and commercial to drive results related to onboarding new customers, identifying, and evaluating customer requests, meeting internal and external requirements for customer orders, commercial terms and conditions within agreements and invoice payments• Liaison with multiple Livent functions regarding commercial activities such as supply chain, finance, tax, quality, packaging, legal, regulatory, operations and IT• Lead and provide framework for sales managers’ relationships with operations functions and share impacts between both organizations, including customer impacts• Represent commercial function as workstream lead in all process improvement projects, including revenue recognition activities related to quarter end• Enable sales team to better react to customer feedback through customer communications, journey maps, VoC feedback and trainings to facilitate more in-depth customer conversations• Manage Livent’s customer success program design, processes, feedback systems and reporting and translate into tangible actions to improve the customer experience.• Oversee Charlotte Office activities and management, including improvements for hybrid work environment, facilities management, onboarding, and project management.Education And Experience• BS degree in Chemistry or related technical field• 9 years minimum experience in chemical company in customer service, customer management positions or supply chain positions• 7 years direct customer involvement/communication in sales or service• Understanding and background of customer centricity programs• Understanding of CRM systemsKnowledge And Skill Requirements• Computer skills in excel, power point, word• Proficient in SAP and Microsoft CRM• Must possess excellent customer service skills• Excellent communication and presentation skillsSafety Requirements: All employees are expected to carry out their work functions in a healthy and safe manner, to encourage and support safe work practices at all times, and to report and/or rectify any unsafe conditions that may come to their attention immediately.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand; climb or balance and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.Personal Protective Equipment: Must wear PPE as required based on job duties or when traveling to locations where PPE is essential.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ARCADIUM LITHIUM employs people across a broad range of occupations in locations across the world. We are looking for people to join us in creating, developing, and improving our products, our processes, and our markets. Employees enjoy competitive compensation, a menu of work/life benefits and opportunities to continue developing their skills and building their career.ARCADIUM LITHIUM is an Equal Opportunity Employer, EEO, AAE, MFDV and supports a drug free workplace.